In the context of the information overload that we all face in today’s markets, it is essential that we provide sales people with learning that is “just-in-time” or on-demand. Let’s have a look at some of the top companies that are going for this form of training.
Apple Computers created what it calls ARPLE or Apple Reference Performance and Learning Ex-pert. The latest information about their new products was distributed on CDs as frequently as every two weeks for its field force so that they are always up-to-date. Subsequently, Apple integrated the use of ARPLE into its training programs and developed a knowledge management process to ensure that information was always accurate and distributed in a timely fashion. Over the years, ARPLE transformed from a CD-based system to a client-server system and finally to the Web.
Although the next example is not in the realm of sales training, the principle is the same. Sprint Corp. Which is into wireless communications services found its employees’ usual reaction to compliance training to be a resounding groan. The company designed i-Comply, a training compliance practice that provides just-in-time access to information. It developed a knowledge management portal on the corporate intranet that consolidated the content of 15 training courses, 10 Websites, and two manuals. Employees access compliance education by simply typing “icomply” into their intranet browser.
If employees get to use the knowledge that they receive through training immediately, chances are that they retain the knowledge longer. Thus, there should be a mechanism where employees can take the training just when they need it. That way, they not only are more enthusiastic about the training program but also get to apply the knowledge gained to the job – which is the ultimate aim of training anyway!
Therefore, training needs to be systematically planned for employees in such a way that it can be accessed by them just-in-time, in the format most convenient to the mat any given point of time. An individual should be able to access the course in multiple formats – that is through Smartphones, iPods, tablet PCs or simple PDFs.
If such an option existed, it would be easier for employees to take a courses anytime, anywhere such as time between meetings, or as he is waiting to board an aircraft or even on his way to work if it is made available in the form of podcast! Chances are that the courses receive higher participation if made available on-demand. What is your take on this?
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The use of avatars or animated characters in e-learning courses is on the rise over the last few years. This is because avatars make the online courses interesting and help fill the void created by the absence of instructor by providing a “human touch” to the courses. In the study The Benefits of Interactive Online Characters, Byron Reeves states that avatars help learners retain information better and lend credence to information delivered by simulating an effect of social exchange.
It is no exaggeration to say that effective instructional design is the crux of a good e-learning course. Well-designed online courses not only help transfer information to the learner, but also enable him to utilize it efficiently to enhance his performance.
E-learning is a highly effective training medium. According to a report released by IBM, companies who utilize online training tools and strategies have the potential to boost productivity by up to 50%. For every $1 that a company spends, it’s estimated that it can receive $30 worth of productivity.
Employee health and safety constitute the most important aspect for organizations and that’s the reason they invest in health and safety training. Providing appropriate training will help in making employees competent in health and safetyaspects and avoiding the financial costs related toaccidents and occupational ill health. These trainings are most effective when immediately incorporated into standard operating procedures, workplace practices, and individual job performance requirements.
It is well-known that products are the revenue generators of an organization and delivering good training to staff members on products is very important. But, how can firms provide impart product training of high efficacy to their people? Well, they need to use e-learning.
It is common knowledge that well-designed induction training programs go a long way in enabling new employees to perform efficiently. They provide all the needed information about the company and its policies. Good induction training programs help new personnel “get into the groove” quickly and effectively, by making the staff members feel at home.
Nowadays, creating e-learning is simple and easy, if you have tools like PowerPoint and Articulate Storyline. You can quickly publish them into e-learning and upload on to the LMS. But it is very important that the e-learning is engaging to the learners. To engage the learners, we try to add many interactivities and attractive visuals such as infographics and gaming assessments. In addition to these, there are other basic aspects to be considered to make your e-learning courses engaging.
E-learning today is being widely used for training adults. We are all aware of the fact that adults need to know why they should undergo training and what will they benefit by it. To fulfill this basic requirement of the adult learners, it has always been recommended that we frame measurable learning objectives.
Total quality management is a journey, not a destination.” (Berry).
Quality check is a process that determines whether all important elements of quality are met as per the set criteria. Quality control helps to keep up the accuracy and efficiency of the course.