In the context of the information overload that we all face in today’s markets, it is essential that we provide sales people with learning that is “just-in-time” or on-demand. Let’s have a look at some of the top companies that are going for this form of training.
Apple Computers created what it calls ARPLE or Apple Reference Performance and Learning Ex-pert. The latest information about their new products was distributed on CDs as frequently as every two weeks for its field force so that they are always up-to-date. Subsequently, Apple integrated the use of ARPLE into its training programs and developed a knowledge management process to ensure that information was always accurate and distributed in a timely fashion. Over the years, ARPLE transformed from a CD-based system to a client-server system and finally to the Web.
Although the next example is not in the realm of sales training, the principle is the same. Sprint Corp. Which is into wireless communications services found its employees’ usual reaction to compliance training to be a resounding groan. The company designed i-Comply, a training compliance practice that provides just-in-time access to information. It developed a knowledge management portal on the corporate intranet that consolidated the content of 15 training courses, 10 Websites, and two manuals. Employees access compliance education by simply typing “icomply” into their intranet browser.
If employees get to use the knowledge that they receive through training immediately, chances are that they retain the knowledge longer. Thus, there should be a mechanism where employees can take the training just when they need it. That way, they not only are more enthusiastic about the training program but also get to apply the knowledge gained to the job – which is the ultimate aim of training anyway!
Therefore, training needs to be systematically planned for employees in such a way that it can be accessed by them just-in-time, in the format most convenient to the mat any given point of time. An individual should be able to access the course in multiple formats – that is through Smartphones, iPods, tablet PCs or simple PDFs.
If such an option existed, it would be easier for employees to take a courses anytime, anywhere such as time between meetings, or as he is waiting to board an aircraft or even on his way to work if it is made available in the form of podcast! Chances are that the courses receive higher participation if made available on-demand. What is your take on this?
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Introducing new processes and software applications can be quite a daunting task. Employees are not receptive to change and teaching all the details and minute steps can be time consuming. Conducting classroom sessions might not be a very beneficial solution. Learners will need to set aside time from their busy schedules, and often, this might not be feasible. The limited number of facilitators will also slow down the learning process. Facilitators will also need to travel extensively to teach learners spread all across the globe. All these arrangements take up considerable efforts, time and financial resources.
I would like to pick your brains with a quick question on compliance assessment.
In your experience with assessing compliance topics, is it OK to let learners keep repeating a quiz until they achieve 100%?
The mining industry plays a key role in the Australian economy. According to a report published by the Department of Education and Early Childhood Development, Government of Victoria, in 2013, mineral and energy commodities account for 60% of the nation’s total exports.
In this blog, I wish to share my experience on how I developed an interesting course though it had technical content.
This course on finance was a challenge for a non-financial person like me. Initially, it panicked me as I have no idea about finance. But, as an instructional designer, my approach towards this project was more on “educating not teaching”. For this, I did a lot of content comprehension to educate myself before I educate others. We will now see how I faced this challenge and accomplished my goal.
We still remember things that we have learned during our childhood. We remember many incidents that happened long ago. But, there are some instances where we don’t remember things. This,most probably, happens during education. Being a human being, it’s quite natural to forget things.
When you google the words ‘eLearning vendor’, you will come across many websites. Each website contains a lot of information, and sometimes, it may be misleading. Moreover, you might be busy or have no time to go through all the content to check the credibility of the vendor.
When most of us think about product training, we tend to think about the training programs provided for sales people to stay ahead of competitors. But, this type of training is given not only to sales people, but also to other audiences who need product training. Firstly, it should be provided to technicians to equip them with knowledge of every part of a product and its working. This helps them provide better service and ensure customer satisfaction. Another important audience who should be trained on your products is customers. A good training program provides the basic knowledge of your products, their usage and benefits, which goes a long way in building loyal customers.
Welcome to today’s blog post. Most of the articles, blogs and eLearning companies today portray an impression that the working domain of instructional designers is limited to eLearning. This is not true. The instructional design concept came into existence even before the invention of personal computers. E-learning or the educational technology uses the instructional design principles to enable superior understanding and enhanced learning experiences. Now that most of the training institutions have moved on to digital classrooms globally, I would like share some ideas on instructional designing for technology-enabled classroom training. These ideas will be applicable even in a traditional Instructor-led Training (ILT) program except that the supporting documents will be hard copies and not digital.
An online learning community (OLC) is a web-based learning environment with the latest digital technologies, where interconnected learning participants communicate, construct their knowledge collaboratively and share their personal experiences (Palloff & Pratt, 1999; Preece, 2000; Richardson, 2006).
As an eLearning professional, you need to struggle hard to meet your learners’ expectations from an eLearning course. The moment you know your learners and their expectations, you are sure to provide them with an effective eLearning course. Remember, your learners want to take the course for improving their performance and not just for the sake of taking the course. For this, you need to know what your learners actually want from the course. Here are a few things.