Effectiveness and efficiency across different processes in an organization are crucial for surviving and gaining a competitive edge in today’s rapidly changing business environment. Because of this requirement, companies across the world are taking support of various developments and innovations that have happened or currently happening in the field of information technology, in which software development plays a major part.
A large number of companies implement new software like SAP or Oracle to optimize the cost of operations by streamlining their various processes.
Why Software Training?
Technology has both advantages and disadvantages. If any software is implemented correctly, it is well and good; it could bring many benefits; but if implemented incorrectly, it could lead to huge loss of capital investment and time. To avoid adverse effects such as unsuccessful implementation, increased errors, and delay in the rollout of software, an effective training methodology is vital to educate the workforce about the consequences of incorrect software implementation as well as to enhance their knowledge and skills required to solve the complexities of software implementation.
Difficulties with Software Training
Employees often complain about three major problems with regard to new software and they are as follows:
As far as training on software implementation is concerned, the need to change across different locations and operations and adapt to a new environment is the biggest challenge. Also, often people struggle to understand the technicalities of software clearly.
Another factor of concern here is that software implementation is generally intended for deployment across diverse business locations of a company, which might even cover multiple geographical operations as that of a multinational firm. In such a situation, the traditional ILT method might not ensure consistency in training across diverse locations. In this regard, a training model like eLearning could be very helpful.
What Can E-learning Do?
Incorporation of proven instructional design principles, visual design strategies and high-level animations and graphics in eLearning development for software training allows effective presentation of content to employees, while addressing their diverse learning requirements. These are the elements in eLearning which could make software training effective.
Training through Videos
Videos from the CEO or a top manager, conveying the company’s vision as well as business impacts of software implementation could make people understand their responsibility towards themselves and the organization, and the importance of adapting to changes.
Training through Process Flow Diagrams and Tables
Often, after completion of software training programs when employees actually try to implement their learning in real situations, they tend to forget the critical issues of processes such as – how a process is connected with the other process, etc.
In this context, process flow diagrams in eLearning courses with symbols, graphics, arrows, etc., will enable learners to easily understand the flow of various processes and their effects on one another, thus introducing them to their roles and responsibilities in relation to other job roles.
People who have ever tried to use software must be aware of its complexities. A training program with no scope of guidance and involvement could least enable learners to perform tasks in required situations.
The possibility of including simulations in eLearning courses can make trainings more effective. Simulations are used to show the whole process first, and then allow learners to watch, try and perform the tasks by following some required given steps. This could allow learners to practice as well as go through the whole process practically. Simulations are very helpful in enhancing learners’ comprehension about the criticalities of processes and promoting knowledge retention as well.
Putting the Training Method to Test
Even after the proper explanation of processes and allowing learners to try and perform steps involved in processes, can we say that the purpose of training is fulfilled? How shall we test that the training methodology is on the correct track of perfectly qualifying learners for their smooth handling of software, without difficulty? Well! The answer is – assessing the employees’ learning.
And how is this possible in eLearning? The Learning Management System (LMS), a software feature in eLearning, could help assess the learning by tracking learners’ progress and generating reports in line with the training objectives. This helps in identifying the areas where learners need improvements, if any, so that required modifications could be made to the training for achieving the exact training objectives.
As the perfect understanding of the complexities of software is crucial for its smooth use, what would you like to say about the use of eLearning in the area of software training?
If you have any suggestions regarding this, please do share your views and ideas with us; we would really appreciate to hear from you.
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