Where and How to Use Performance Support in Corporate Training?

Corporate training is crucial to the success of any business. While traditional training techniques, though impactful, can be time-consuming and frequently fall short of expectations. Performance support can help solve these challenges. Performance support helps employees learn more effectively and perform better on the job by giving them on-demand access to information and tools.

To help you advance your employee development initiatives, I have curated this blog that discusses where and how to apply performance support in corporate training.

What is Performance Support?

Performance support is a term used to refer to a variety of on-demand learning tools and resources which can be provided to employees so they can improve their performance at job. These tools can be used along with the formal employee training initiatives or as standalone tools that can be used whenever needed.

There are many different types of performance support tools, but some typical ones include job aids, cheat sheets, quick reference manuals, and searchable knowledge bases. The idea is that they offer employees just-in-time support when they require it, enabling them to easily locate the knowledge they require to carry out their responsibilities more successfully.

Performance support tools can be a useful addition to any corporate training program when used properly. They serve as a reinforcing tool for workers who have already received formal training and can assist staff with trouble with particular ideas or activities. Performance support tools can increase general job satisfaction and productivity by giving employees quick access to the resources they need to do their tasks well.

Where To Use Performance Support Solutions?

Performance support solutions can be used on several occasions within an organization. Here are some examples of when to use them –

• Using performance support solutions in place of face-to-face training: Be it to train remote workforce or to help your employees understand a complex topic, performance support solutions are ideal to help them and support them outside the regular training sessions.
• Using performance support tools as part of blended learning sessions: Including performance support tools into your corporate training program help learners get better help as they can access this material during, before, or after the sessions.
• Using performance support for just-in-time learning experiences: Just-in-time learning resources are among the most impactful way that current day learners engage in. And performance support resources, which can be accessed whenever needed, are excellent tools to learn.

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All of these are great ways to make sure that your learners have the resources they need to succeed. When it comes to using performance support in corporate training, the sky is really the limit!

What are the Best Formats for Performance Support Solutions?

One important thing to understand about performance support solutions is that there’s no one-size-fits-all. This means that there are different performance support formats to accomplish different learning objectives.

Here are some of the most popular formats for performance support solutions:

1. eLearning Modules: eLearning modules for performance support is quite common in corporate training. This is a way of providing just-in-time (JIT) training and reference materials which can be accessed by the employees at their own time. Further, it serves as a great way to train employees on complex topics.

2. Job Aids: Job aids are another popular type of performance support solution. These learning tools are usually shorter and to the point as compared to other formats of eLearning. This makes them the perfect option for quick reference resources that employees can use to perform a specific task at work. Visual or infographic instructions, checklists and cheat sheets are a few examples.

3. Videos: Video is an increasingly popular format for delivering performance support, as it allows learners to see exactly how something is done instead of just reading about it or seeing static images. You can create videos specifically for performance support, or you can repurpose existing training videos by adding callouts or annotations with key information.

4. Webinars: Webinars are a great option for providing live or recorded performance support that learners can access on demand. You can use webinars to offer quick refreshers on specific topics or to give learners an in-depth look at a particular process or system.

5. Mobile Apps: Mobile apps can be used to deliver performance support solutions that are available anytime, anywhere. This type of performance support is especially useful for training that needs to be available on the go, such as certain job roles that require employees to have access to resources even when they’re away from their desks.

Summing Up

Performance support is an invaluable tool for corporate training that can help employees learn more efficiently and effectively. By providing just-in-time access to resources, it helps ensure rapid knowledge transfer and application. Employers should consider using performance support tools such as microlearning, simulations, job aids or videos to provide the necessary guidance and assistance during intensive periods of learning. With performance support in place, companies will be able to empower their teams with the skills they need to succeed in a rapidly changing business environment.

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