You’ve just rolled out a formal training program for service technicians on the steps to troubleshoot a product. Great! But do you know how much of this training actually gets applied on the job? While out on the field, it’s not practically possible for them to call up a subject matter expert or browse through a full-fledged online training program to get the answer to a specific problem. And if they are new to the workforce, they might need time to even remember the troubleshooting process. Performance support can help in such situations.
Performance support can certainly help when you need to make that transition from acquiring knowledge to applying knowledge. Thanks to performance support solutions, learning at their moment-of-need is now possible for employees. What are the different situations when you might find a performance support solution helpful? Check this infographic that gives you more information on when to use performance support in corporate training?