One of the most important factors for the success of ERP software implementation is end-user training. If the end-users of the software do not know how to work on it, then the software will not yield the desired result; which means your ERP implementation will fail. Most organizations underestimate the importance of ERP end-user training and deliver it as just another of the many training programs in the organization. But, training on ERP is not like other training programs; you need to ensure end-users understand the different aspects of the ERP implementation. What are these different aspects?
Let us know what aspects must be considered for effective ERP end-user training.
Before you start, you need to communicate the why aspect of the ERP implementation and its training. End-users must understand why ERP software is being implemented and why they must undergo the training. Unless you do so, end-users won’t be able to understand the necessity of the training and they will simply try to memorize the steps. The why aspect brings clarity to the necessity of the transition and how it will benefit them. End-users feel supported and will have all the information they need.
After you communicate the why aspect, you need to demonstrate the how aspect. This aspect deals with the main part of the training, i.e., how the software works. Since ERP is a big and complex suite of applications with users from several departments and different roles, every end-user does not need all the functions. You can deliver training based on their job roles so that they focus only on those functions related to their daily work.
After demonstrating how things work, users need hands-on training to experience the software personally. But as you know, the training is delivered along with the implementation of the software, and it might not be possible to grant access to the live software to everyone. Also, it might not be safe to directly start working on the software as even a small mistake might take very long to rectify. E-learning comes into play here with software training simulations.
This is an approach where learners can experience hands-on training of the software in a virtual environment. They first get to see how it functions, then given opportunity to try it under instructional guidance, and finally asked to try it by themselves – all this happens in a risk-free environment. Such an approach helps end-users better understand the software and work more efficiently after go-live.
These are the 3 important aspects be considered for effective ERP end-user training. Any one of these gets neglected and your training will lose its efficiency. Hope you find this blog post useful. Please share your thoughts through your comments.