Organizations extensively invest in process training for increasing the efficiency of the jobs/tasks to be performed, and for clarifying employee roles and responsibilities. How does process training help organizations?
Process training enables organizations to:
- Have streamlined operations– Having systems in place is not sufficient, employees need to be trained on maintaining smooth workflows using the established systems.
- Facilitate growth– Process training helps enhance the existing skills of employees using the systems. This not only helps the organization in making its processes streamlined but also helps in the growth of employee skill sets.
- Increase effectiveness– Process training helps in minimizing errors and wastage of resources while achieving operational efficiency. Employees become aware of their responsibilities, which leads to higher productivity.
Business processes are complex and many in number. Organizations need to develop processes to streamline their operations, improve efficiencies, and increase productivity. Therefore, it is essential for organizations to invest in process training for their employees.
Process training can become a nightmare for both trainers and trainees since it usually has many procedures to remember – this puts a cognitive load on learners and makes it impossible for trainers to develop a concise training program. Microlearning and videos can be extremely advantageous for the development of process training in organizations.
Why microlearning for process training?
No matter how good your process training program is, the fact remains that there will be certain parts your employees will fail to recall, when the time comes to perform the task. Learners’ ability to retain information for a longer time is limited. In case of process training, it is crucial for the training program to be able to provide proper reinforcement at regular intervals. This enables learners to transfer the knowledge gained, to their workplace.
Microlearning is very useful to reinforce the information delivered in process training programs as it can be accessed conveniently anytime, anywhere. Learners can swiftly access these right before executing a task and refresh their knowledge. This greatly reduces the errors your employees commit, and thus greatly improves job efficiency. The periodic reinforcement that microlearning facilitates helps organizations in maintaining streamlined processes. Moreover, content can be updated, reused, and repurposed making process training easy.
How can videos be used for process training?
Visuals create better impact leading to better learning therefore, humans learn better when they see something rather than reading or listening. Videos are increasingly becoming popular, as a mode of instruction for both classroom teaching as well as elearning. It is a versatile means of presenting information and is processed much faster by learners, than text. Videos are perfect to demonstrate step-by-step instructions to the learners.
Videos are beneficial to learners as they eliminate the need to refer to bulky manuals. Also, information provided by visuals in videos is easy to remember. For the trainer/employer, videos reduce the time and resources to be spent on creating process training. It becomes easy to update the content in videos as compared to lengthy instruction manuals.
Many a times, process training associated with complex machinery or mechanisms, can impose cognitive load on learners. In such cases, animated videos can very effectively communicate the complicated information/instructions using a step-by-step approach.
With the increasing complexity of machines, mechanisms, and roles, training can no longer be provided using lengthy, bulky manuals. Employees need to be equipped with digestible pieces of training which can be referred by them even while working, this is why microlearning and videos prove to be apt strategies to serve the purpose of process training.