Sales people today have to deal with expanding territories, stringent targets, an ever-increasing line up of products, and knowledgeable, demanding customers. So they are exposed to a lot of pressure and emotional baggage. To help them cope with these challenges, training them on your products and customer negotiations is not just enough.
You will need to equip them with the right mindset to approach their jobs with a positive outlook, and hone their finer nuances such as being polite with customers; yet knowing when to stand firm and correct customers – gently yet persuasively.
Yes, training your sales reps on such finer points is equally important. To know more about attitudinal training that’ll help make your reps’ lives easier, check out our infographic 3 Key Aspects for A Successful Sales Training Program.
It tells you how and on what to train your reps. Hope you find it informative and useful. Do share your thoughts on the importance of training reps have the right attitude.