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Delivering ERP Training – 8 Best Practices: Part 2

In the first part of this series of two blogs, we have seen that imparting good training to end-users on ERP software goes a long way in ensuring its it effective usage. We have also looked at two best practices of delivering the training viz. training users in the early stages of the ERP system implementation and making training an integral part of the implementation. Today, we will look at the other best practices.

III. Tailor the training program  to meet the learner’s job-role

You need to ensure the ERP training program provides only the information required by your people to enhance their individual performance. Research by Aberdeen reveals that 61% of high performing companies have job-role specific training for ERP. The information provided is detailed and useful when it is role-based, and enables the learners utilize the software effectively.

IV. Document training materials

The report The Value of ERP Training states that 66% of best-in-class organizations have documented their ERP training materials. The main advantage of documentation is that users of the ERP software can access the required information in a hassle-free manner.

V. Provide in-person support to the ERP system users

Research shows that 69% of highly successful organizations provide in-person support from their ERP vendor during the course of the implementation. This helps employees retain the learning and enhance their performance.

VI. Monitor the effectiveness of training

It is very essential to monitor the efficacy of the ERP training, as it enables organizations identify the gaps in the knowledge and bridge them. Also, proper monitoring ensures the intended message has been delivered to the learner.

VII. Get your people certified on the ERP system

Gartner recommends using certification as a gateway for providing access to the ERP software. According to SAP, certification lowers the risk of project failure and increases adoption rates. SAP also states that users can work more confidently when they are certified as they acquire the necessary competencies to use the system efficiently. A study conducted by Aberdeen shows that successful companies are 117% more likely to have a certification for ERP users than others.

VIII. Solicit feedback from learners

You need to remember that ERP training is not a one-way affair. As your staff is fully aware of its job-duties, it can provide valuable suggestions for utilizing the system more efficiently. Aberdeen states that these suggestions can be very useful to improve the quality of the ERP software implementation.

By following these best practices, you can deliver excellent training on your ERP system. Hope you liked the two posts. Do share your views.

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