With increasing evidence to support the statement that we remember only a negligible percentage of what we learn (studies suggest we remember only 3% of what we have learned after 30 days), performance support assumes a crucial role in employee training and development.
Performance support means giving access to just the right amount of information and knowledge, when employees need them.
Easy accessibility can be provided through mobile devices. These devices can provide employees learning on their own devices, using technology they are familiar with. In short, learning provided through mobile devices or mobile learning can tie up beautifully with the purpose of performance support.
To make the optimum use of mobile learning for performance support, you need to know what performance support entails. You need to know where and why it is needed, its importance, and how best it can be executed.
To do this, you need to identify the areas where performance support will be required in your organization and find ways to best deliver it to your employees. If you have decided mobile learning will be the best option to deliver performance support to your employees, you need to know how well it can be used. Mobile devices can be used for:
- Providing just-in-time support
- Minimizing errors
- Mastering complex processes
- Providing latest updates
Knowledge of some best practices in designing mobile learning for performance support will help you.
Awareness of some smart performance support techniques will also help you in your endeavor. At the same time, you need to know the drawbacks of mobile learning that can act as setbacks for performance support.
Mobile learning can be your ideal choice to provide performance support, provided you know how well you can make use of it.