In an earlier blog, I had written about how using game elements in e-learning can greatly improve learner engagement. Game elements, when incorporated in e-learning courses motivate learners, present challenges to them, and improve learner experience and engagement.
According to research findings, gamification is found to increase retention levels when used in e-learning. Karl Kapp, the author of The Gamification of Learning and Instruction asserts that people learn better when they are challenged (which happens through games), rather than just have the answers delivered to them.
In another research study, Traci Sitzmann, professor at the University of Colorado’s Business School, Denver, conducted an experiment on adult students to find out the effectiveness of computer-based simulation games in the span of a year. She discovered that when training was presented through simulation games, skill-based knowledge level increased by 14%, factual-knowledge level by 11%, and retention rate improved by 9%.
Here at CommLab, we are well aware of how the inclusion of game elements or gamification in e-learning can create a better impact on learners. At the same time, we know gamification has to be used in the right way to create the right impact.
We have used gamification in many of our courses. In this blog, we will highlight three gamified samples developed this year.
1. Trivia Time
This game was used in a course to teach employees customer relations. Learners play a game where they have to identify dissatisfied customers and learn how best to deal with them. When given information directly about customers, learners may not recall it in actual situations. But when the same information is presented in a gamified format, employees retain the information better and longer.
How the game works
This is a board game and does not allow the learner to navigate freely through the game. This fact piques the interest of the learner and he is inclined to play the game and finish it. The display of the score on completion lets the learner know how he has performed.
For a course on food safety hazards, we used a game to teach employees food safety practices. In this game, learners have to identify the hazards to food safety in a kitchen. On identifying the hazard, they have to identify the reason for it being hazardous.
How the game works
In this game, learners are free to navigate which makes them feel they are in control and learn in the way they prefer. This increases their engagement levels in the training.
This game also provides opportunities for learners to discover information; learners have to explore hidden hazards in the kitchen and learn more about them by clicking on them. Feedback is provided to help the learner know more about the right answer and retain this knowledge.
For a course on Customer Relationship Management, employees were made to go through a quiz type game. On completion, they were awarded trophies based on the points scored. Trophies serve as a drive for learners to participate and compete. The scores displayed at the end of the game tell them about their level of competence.
When games are included in courses, they improve learner retention and engagement, which is the core objective of any e-learning course. Another way to garner learner involvement is through gamified assessments.
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