Can you think of a single day in your life where you haven’t used any product or availed any service? Hard to think of, isn’t it? Right from the croissants and coffee you have for breakfast, to the car you drive to work in, and the laptop you work on, every product goes through the supply chain management process. These products that you take for granted actually require a great deal of planning, procurement, and logistical experience to move from the manufacturer to the seller, and thereon to the buyer.
Supply chain refers to the network of individuals, organizations, resources, activities, and technology involved in the creation and sale of a product. In global organizations that are more interconnected than ever before, thanks to technology, there is an imperative need for supply chain management training. Effective supply chain management can be facilitated through online training. There is nothing glamorous about supply chain management training, but it forms the foundation for every business that is into manufacturing products or offering services. Let us look at the key business process training programs that are an essential part of a successful supply chain management training curriculum.
Training on Product Development Process
A product or service is at the core of any business. For manufacturing industries, new product development is an important activity. For example, an organization that follows the Stage-Gate process or Waterfall process for new product development might look at training its employees on the standard process. There are 5 main stages in the Stage-Gate process; scoping, building a business case, development, testing and validation, and launch. Do your employees understand the different processes that need to be followed in product development? A simple e-learning course on the product development process followed in your organization can be rolled out to all the global units in the organization.
Training on Customer Relationship Management (CRM) Process
According to a survey by Gartner, 89% of companies believe that customer experience is the primary basis for competition. So, it is essential for organizations to invest in business process training that supports customer relationship management.
CRM process training must include the steps that companies follow to manage and analyze customer interactions. In fact, the customer should be the key focus for any supply chain management training program. It is not feasible for classroom training programs to cover all the different processes followed in CRM. So, whether it’s the process to be followed for working on CRM software or the process to build great customer relationships, online business process training can help your organization sail through this part of the supply chain management process training smoothly.
Training on Supplier Management Process
The supplier management process involves the processes, policies, and procedures to support the purchasing process. Training on the supplier management process is required to reduce costs and mitigate risks. This also drives long lasting supplier relationships.
You might need to include process compliance training programs that can be rolled out to suppliers as part of the supply chain management training program. An online training program on the risk management process that educates learners on identifying, analyzing, evaluating, treating, and monitoring risks is essential for supply chain management training.
The complexity and short life cycle of products, increase in customer focus, and digitalization of supply chain management increase the demand for process management training. An online supply chain management training that helps learners track performance can be used to identify areas of improvement, and also tackle challenges in the supply chain management process.
Training on Quality Management Process
For organizations to deliver quality products, there is a quality management process that can be put in place. It is essential for the staff involved in quality check processes to be trained on quality management. Quality control ensures that the business maintains a competitive edge in the marketplace, and also reduces operating costs.
The quality management process followed in your organization can be rolled out as a business process training program that employees can make use of to deliver quality products.
An online supply chain management training is successful because it has the ability to engage learners regardless of personal learning styles. When you move the supply chain management training online, it ensures a standardized approach to global training delivery.
Would you like to add to the list of training programs that can be included in an effective supply chain management training curriculum? Please do so through the Comments section.