We all know that good Performance Support Systems (PSSs) go a long way in enhancing the efficiency of work force. Earlier, firms used to provide support to their sales teams using print outs, checklists, user guides, reference manuals, files, and so on. With the advent of the information age, most of these resources were digitized, and thus, electronic PSSs or EPSSs came into being.
However, EPSSs have one major limitation – staff members such as salespeople and service technicians, who are mostly on the move, need to carry laptops to access these resources, and this is not very convenient. This problem was resolved with the onset of the mobile revolution. Today, many organizations have come up with mobile-compatible EPSSs which can be accessed on smart-phones and tablets in a hassle-free manner. Let us now see how mobile-friendly EPSSs help improve efficiency levels.
Hope you liked this post. How do you deliver performance support to your people? We’d love to know.