EHR or Electronic Health Record, better known as Electronic Medical Record (EMR), is a systemized method of collecting patient health and medical information and storing them in a digital format. Gone are the days when you had to maintain a pile of papers for patient information. Today, this patient information can be transferred through enterprise-wide connected systems.
Why EHR Software is Important
With technology comes the benefit. The digital format allows users to use and share the information through secure networks. It becomes easy to track any information rather than searching through a huge pile of papers. It also reduces the bill processing time and ensures quicker delivery of accurate bills and reports.
If EHR Software is so Important, How to Train Your Employees?
I agree with the fact that switching to electronic records all of a sudden can be a bit difficult for employees who are not accustomed to it as they have to come out of their comfort zone. Therefore, the training procedure should be methodical, smooth, and in an organized format so they can learn with ease.
1. Build a Dedicated Team
Selecting a dedicated team is the first and foremost task you have to do. This team building effort can be based on the team’s proficiency with computers, their efficiency in handling this task, and people who are natural leaders, taking maximum responsibility in the team.
The vendor from whom you have purchased this EHR software might explain the procedures once, but the onus is on this dedicated team to gain expertise and improve the skills of using this software with ease and at the same time help others in the team learn quickly.
2. Prepare a Training Schedule and Build an Appropriate Test Environment
Based on the team selection, you have to chalk out a training schedule to train employees. Identify and include some tech savvy “super users” in your team. Since their proficiency level is high, they can identify the difficult areas of the software and schedule training programs accordingly so that the new employees can learn in a methodical and systematic manner.
Another important thing to keep in mind is to set up a test environment. In an ideal scenario, there should be a room with computers or laptops where the employees can practice so as to improve their skillset each day. This practice session can be small to medium, depending on the size of the organization. If feasible, we can include the whole EHR training program in a 2-3 day session or it can be a week’s schedule. Real time visual demonstrations or simulations can prove effective for learners and they will use the same for future references also.
3. Let Them Learn More From Outside Sources
Learners don’t learn exclusively from in-house operations. If the situation demands, give them opportunities to attend live webinars of experts and learn a trick or two from the masters. It will also help them use the software with ease. They have provisions to consult online forums and other sites or communities that discuss this EHR software. Manuals, videos, tutorials etc. are also available online.
4. Arrange Feedback Discussion Sessions
Taking training is not the all in all. As the software is being installed in the respective employees’ systems and they start using it, often it happens, they might experience certain snags. It will be a smart move to discuss these snags as early as possible. Arranging feedback discussion sessions will help the team learn from others’ errors or problems.
I think making these 4 smart moves will allow you to implement EHR software in your organization with ease and it will help you train your employees and speed-up the implementation process.
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