There are quite a few books written about the Enterprise Resource Planning (ERP) system. Some talk about the different ERP systems available in the market, their benefits, and the implementation methods. Others talk about the need for implementing the ERP system and its benefits for the organization. But this amazing book by Elke Simon, Implementation of an Enterprise Resource Planning System with Focus on End-user Training talks about ERP implementation, and focuses on a very important aspect that many tend to underestimate – end-user training.
Yes, ERP end-user training plays a crucial role in their successful adoption of the system. It ensures that the objective of the ERP implementation is communicated to the end-users, which causes them to accept and embrace the change in the organization.
The main content of the book is covered in 4 units.
- Business Process Transformation (BPT)
- Enterprise Resource Planning (ERP)
- End-user Training (EUT)
- Mitel Corporation – A Case Study
Business Process Transformation (BPT)
This unit starts with the typical business processes in today’s organizations. After explaining the motives for business process transformation, it introduces us to the two BPT methods. The first one is Business Process Reengineering, which is a radical change; and the second one is the Business Process Improvement, which is an incremental change. The unit finally shows us how ERP helps in transforming our business process from function-oriented to process-oriented.
Ford’s Accounts Payable Process
Enterprise Resource Planning (ERP)
The unit talks about a tool that supports business process transformation, the SAPR/3 system. After introducing the SAP system, it takes us through the technology of the system and introduces us to some of its features such as the Data Repository, Tables, Business Workflow, and ABAP/4 Development Workbench. Lastly, the unit talks about the different strategies and methodologies of ERP implementation that an organization can choose from. While Functional, Business-by-Business, and Big-Bang are the suggested implementation strategies, Fast Track 4SAP and AcceleratedSAP are the two implementation methodologies mentioned.
End-user Training (EUT)
This unit focuses on the end-user training for better ERP system adoption. It first talks about the role of end-users and leaders in the organization and their resistance to the change process. Then it lists the objectives of a high-performing organization – Empowerment, Generalist, and Team-work. Then it throws light on the change management approaches the organization needs to implement in order to ensure better adoption of the system by end-users. Communication, stakeholder analysis, and end-user training are the approaches discussed.
Mitel Corporation – A Case Study
This unit brings to you a case study of ERP SAP R-3 system implementation in Mital Corporation. Starting with project details, the unit goes on to explain the change management approach of the organization. While talking about end-user training, it introduces training requirements and training strategies adopted. It also discusses the different types of end-users, training material, and training approaches adopted.
In simple words, this is a must read book on ERP system implementation. It discusses everything you need to know to implement an ERP system in your organization – right from the business process transformation up to the end-user training.