We know that online ERP end-user training is different from traditional classroom training. It needs content in different forms and assess end-users’ comprehension differently. So, what types of content are essentially needed to deliver effective online ERP end-user training? Like you have a starter, the main course, and a dessert for dinner, ERP end-user training too has a starter for the training program, core training as the main course, and a couple of desserts to end the training. Let see what each of them are.
Videos For Observation (The Starter)
Videos are very helpful in capturing the attention of learners and keeping them glued to the training material. Instead of a bland bulleted list, you can use videos effectively to demonstrate the functions of the software or any concept that needs keen observation. Videos in such situations can explain a complex concept very easily. They also act as great tool to reinforce learning.
Interactive Screen Simulations For Practice (Main Course)
Interactive screen simulations provide hands-on training experiences on the software. They allow learners explore the software and commit mistakes in a virtual environment. Mistakes committed on a live software might become costly to rectify. But interactive screen simulations eliminate this risk as they allow learners practice in a simulated, virtual environment that mirrors the working of the software, but not its risks.
Content Callouts For Instructions and Explanations (Main Course)
In a classroom, each and every step in executing the ERP system is explained; similarly, you need to provide instructions in callouts in interactive screen simulations. These written instructions will guide learners on what they must do as the next step and what happens or where will they be led by doing so.
Audio Narration and Script For Elaboration (Main Course)
Generally, audio narration is used to elaborate the minimal onscreen text or the complex functions of an ERP system. It mostly appeals to auditory learners and reduces cognitive load by minimizing onscreen text.
Also, learners used to an instructor, might feel isolated or ignored when they have to learn a completely alien subject such as ERP online; in such cases audio narration might not replace the instructor but can surely add a personal touch to bind learners with the course content.
Interactive Screens For Formative Assessments (Dessert)
One of the advantages of formative assessments is it encourages self-assessment of the learners. In ERP end-user training, the main thing end-users have to remember are the steps involved in the various functions of the software. So, making formative assessments interactive will help learners try the steps of a function without any guidance. In case they fail to recall the steps, they can be guided for reinforcement.
MCQs For Summative Assessments (Dessert)
Summative assessments are mostly used at the end of the e-learning program to assess learners’ comprehension of the subject. It judges end-users’ achievement of the learning objectives The trainer will know if the end-user has gained and retained enough information for him to work on the ERP.
These are the different forms of content for online ERP end-user training. They help end-users better comprehend the ERP system and assess their comprehension. Hope you find this post helpful. Know of other dishes to spice up online ERP end-user training? Please share through your comments.