Adapting to the new ERP software could be a nightmare to the end-users if they are not trained effectively. You might be wondering how such a complex software can be taught without bothering the learners at least a bit. But believe me, you can! How? Just like Po did in his latest edition of Kung Fu Panda series – Kung Fu Panda 3. What did he do? Let’s see what he did which could probably change the way of ERP end-user training.
The Training Need
The evil Kai was approaching the Panda village to fight the dragon warrior. Po had to somehow fight him to save the world.As Kai was tremendously stronger than all, Po had to teach Kung Fu to all the pandas in the village before Kai’s arrival. But, he had no time as Kai was approaching very fast and Kung Fu is not so easy to learn.
Similarly, ERP implementation is not just another software implementation in the organization. It’s big; it’s complex; and if you don’t get properly trained to tackle it, the consequence can be worse. The end-users find very little time for training as their daily tasks cannot be disturbed. With so much training to deliver and the time for go-live approaching very quickly, how can end-users be trained efficiently on the new ERP software? The way Po trained all his pandas within such less time could be your approach as well.
The Training Approach
Po understood that it was almost impossible to teach Kung Fu to all the pandas within such less time. But he observed that all the pandas were good at something or the other. He told them to do only that and cleverly incorporated a Kung Fu move into their task. He ensured that the pandas were trained only on those exclusive moves of Kung Fu (if you can call it) which they will be using in the battle. That means Po trained them according to their roles they would play in defeating Kai.
What is this training approach called? You guessed it right! It’s the Role-based training approach.
ERP software is not a small or simple software application; it is an enterprise-wide software and usually, a pack of related applications. Employees from all departments work on it and have different roles based on their jobs. So, training every end-user on all the functions of the ERP may not be a wise decision. Role-based learning comes into play here.
What is role-based training?
Just like Po trained pandas based on their roles, role-based ERP end-user training approach lets you to train end-users based on their roles. For example, employees from departments such as finance, HR, and marketing work on the software; employees of each department are trained only on the concepts and modules relevant to their respective job roles.
A complex software like ERP has so much to offer that end-users cannot remember all of it. The role-based training approach ensures learners learn only the functions related to their respective jobs at a swifter pace. Hope you find this post helpful. Please share your thoughts through your comments.