In a recent Deloitte survey, researchers found that after a crisis, more than 70% of organizations took up to three years to fully recover their reputation and operations. How can organizations avoid such situations? Well, organizations need to have an appropriate crisis database and escalation tool and a well-trained workforce as these help organizations report crises quickly, record actions taken, and prevent re-occurrences.
What is a Crisis Database and Escalation Tool? This tool is used by organizations to track and report crises such as natural disasters and accidents. Why do organizations need it?
Well generally, many organizations report incidents to stakeholders via mail or phone, but this makes it very difficult to streamline the entire process of identifying, tracking, and storing crisis information.
Having a centralized tool will help track crises swiftly and make the information readily available to everyone involved. This will equip the organization to prevent similar accidents in the future and know what is to be done, if such a crisis does occur.
As a training manager, you may not know which training methodology to adopt to train your employees on the crisis management tool. Well, e-learning could be an ideal option as it can provide your employees effective, hands on experience on using the tool.
Let’s now look at some e-learning strategies to train your employees on the crisis management tool.
1. Incorporate Videos
Incorporate a video at the beginning of the course to make your employees aware of the crises that can occur. Use real-life scenarios in the videos to explain the concept better.
2. Use guided learning
Use guided learning to guide your employees through the course, orient them to the importance of the crisis management tool, and instruct them on how to file any incident that occurs.
3. Use the Watch-Try-Do methodology
Use the Watch-Try-Do methodology to demonstrate the steps to file an incident using the tool and provide hands-on training on the tool before it goes live.
Watch-Try-Do methodology is a three-step process where in the Watch step, employees are shown how the software works, in the Try step, they are allowed to try using the tool in a virtual environment under some guidance, and in the Do step, they are asked to do it by themselves.
The Watch-Try-Do approach will help your employees use the tool effectively and enable them respond promptly and make decisions instantly.
Hence, e-learning is the best training methodology to provide effective and engaging training on the crisis management tool.
How do you train your employees on online tools and software applications? Share your views or get in touch with us for answers.