Cross-cultural diversity in the workplace has become inevitable with digitization and technological developments.There are multitudes of other factors such as increased diversity in the talent pool that have necessitated the need for diversity training at the workplace.
Organizations as a part of their growing strategy, adapt to a multicultural work environment. According to a report from Society for Human Resource Management, 84% of the organizations believed their diversity training practices “were effective” in achieving their organization’s outcomes.
How Does Diversity Training Improve Organizational Results?
Diversity Training is a must for creating a positive work environment and maintaining a harmonic balance among employees so that everyone feels respected and appreciated in their workplace.
- Improves Teamwork and Team communication: As mentioned earlier, today’s organization thrives on a diverse talent pool who come from different countries, speak different languages, practice different religions, and possess different beliefs. To build an effective team with these members, you need to encourage and empower them to work together, set aside their differences and work for a common goal. Workplace diversity training emphasizes more on teamwork and team communication so that individuals come together to share their ideas and collective strengths to help make things happen.
- Decreases Negative Interactions: Discrimination in the workplace, whether intentional or unintentional, is one of the most common problems. Some employees might pass derogatory remarks on others which might affect the productivity at the workplace. Again, in extreme cases, discrimination might lead to legal consequences. Thus, diversity training in the workplace educates employees to stop unproductive interactions and work for a common cause.
- Increases Productivity and Ignites Passion: Diversity training helps create a better workplace by reducing conflicts among employees and increasing employee morale. Thus, it is an investment in disguise and ignites passion among employees.
3 Steps for Better Diversity Training
In a bid to reap the benefits of diversity training, it is recommended to:
- Ensure all employees are committed to completing the course
Nita, a senior project manager works for a multinational organization. Her organization has made it mandatory to attend diversity training. She is already booked with many projects. What should she do now?
E-learning can help employees in this regard. It offers the flexibility of learning anytime, anywhere. And, to make things interesting and beat the boredom of classroom training, scenario based e-learning can increase passion among employees to complete the course in the midst of their busy schedules.
Nita is relieved and a happy woman now.
- Provide rewards and recognition to those who abide by the conditions of the program
Extrinsic reward is what everybody wants. Same is the case of Idris who is of African origin but working for a multinational organization. He has completed the course but unfortunately, his organization doesn’t recognize him. Could we make things better?
Diversity Training based on gamification awards points and rewards to learners who complete a certain level by abiding by the conditions of the game or program. Things would become more interesting for Idris if he receives an online certificate for completing the course.
- Keep an eye on the latest trends in the market and evaluate if your training addresses the dynamic changes in the market
If things reflect outdated norms, which are no longer in vogue with the current marketing scenario, the interest of taking diversity training loses its ground in the first attempt. Thus, it is recommended to keep an eye on the latest trends in the market.
To ensure better employee compliance, diversity should be included in the organization’s HR policies and it needs to be evaluated with the passage of time to identify the effectiveness of diversity training. If there is a need to customize the content or the delivery platform of the diversity training, it is wise to do so. For example, for Gen Y employees, mobile learning on diversity training fits the most, so let them have it.
To summarize, organizations that want to embrace a competitive edge in the growing marketplace, need to embrace diversity training in the first place. It improves the workplace culture and with a constant effort of making diversity training better, diverse workforce forget their differences and work for a common cause with ease.