To be ahead of competition and keep up with increasing digital customers, companies are paying more attention to digitalization. Especially the Banking and Health care sectors are making the most of the Internet to provide services online.
While these changes provide distinct advantages, the increased use of personal information in the process is posing new challenges for Data or Information privacy. This awareness by the regulatory authorities led to the formation of different Data privacy laws across the globe such as the Electronic Communications Privacy Act of US, EU Data Protection Directive, PIPED Act of Canada, etc.
Any non-compliance with these laws can result in loss of reputation and huge penalties. HSBC, Europe’s biggest bank was fined € 3m for careless handling of customer details by the Financial Services Authority (FSA).
These facts clearly tell us how important Data privacy awareness is. But the million dollar question here – are your employees involved in data collection and transmitting aware of these policies? Are they trained on the appropriate practices? If not, the sooner the better, right?
So what is the best way to train employees quickly and efficiently on data privacy? Out of our experience, we believe that this sort of training can be very effective if imparted through eLearning. Here are some reasons why eLearning is likely to be more effective for enterprise-wide data privacy training.
Quick Training on Regulatory Policies:
All staff involved in the collection and processing of customer personal information must have a basic understanding of what different policies say. The difficulty with a huge number of learners spread geographically with varied profiles is knowing where to start.
With eLearning, you can ensure that the training is developed quickly and launched within a month’s time. Once the course is developed, it can be rolled out simultaneously across all departments and regions. This ensures adoption of the policies quickly.
Practical Learning with Relevant Scenarios:
During the course of their jobs, employees have to work with varied customer demands. In such situations, they should decide on what details to collect and what not to, based on the need. So they should be able to clearly differentiate what constitutes sensitive data and the how the data should be used or shared.
This practical learning can be best imparted through scenarios. Different scenarios can be weaved to communicate what each policy of each region says.
With classroom sessions, it may be difficult to test the learners’ understanding. But in eLearning modules, we can add both formative and summative assessments to evaluate to what extent employees have understood the privacy policies.
Based on the results, corrective measures can be taken in case employees fare poorly in the assessments, instead of waiting for costly errors to occur in real time.
Accurate Tracking and Recording:
When it comes to compliance, you must maintain a record of all training activities. If it is online learning with the help of a learning management system, it is easier to monitor who has taken the course and certify employees who complete the training.
This will make it easy to take suitable actions and ensure that the data privacy training is completed within the stipulated timeframe.
Impactful Training Reinforcement:
The dos and don’ts can be developed as small micro learning modules to reinforce what the learners have learnt post training programs. The learners must be allowed to access the individual modules whenever they find time or when they need it the most. You can take advantage of rapid authoring tools to push these training modules via mobile devices.
Education on different policies is the fundamental step to ensure adherence to Data privacy. What training and support do you provide to ensure data privacy? We would love to hear your experiences.