It is common knowledge that compliance training is one of the mandatory trainings employees of an organization have to undergo. But more often than not, the importance of compliance training is undermined by employees, making it ineffective. What might be the reasons for employees overlooking the significance of compliance training?
For every problem, there is always a point of cause. These causes or reasons are the challenges training managers have to overcome in order to provide effective compliance training. Let us look at some of these challenges and how they can be overcome using e-learning.
Lack of learner engagement and interest
Some organizations might provide information about the rules, regulations and legal policies in a “read and agree” format. Employees do not allocate enough time to read all the terms stated in these documents. Sometimes, the training provided on various compliance issues could be generalized, not targeting the learner needs, hence making them go through the training just for the sake of it.
There is a famous saying “You can lead a horse to water, but you can’t make it drink”. Similarly, you can roll out training programs, but you cannot force the employees to comply. But one thing which can be done is making the compliance training courses more engaging and interactive. This can be done by incorporating videos, simulations and other interactive aids which would grab the interest of the learner.
Updating the courses
This is one of the challenges faced while delivering compliance training. Rules and policies keep on changing and conducting training sessions for every update is not only impractical but also expensive. Therefore, employees might not be abreast of the latest rules and legal policies of the organization, making the whole concept of compliance training ineffective.
E-learning can be used in this aspect where the compliance training courses can be designed keeping the learner needs in mind. These courses can easily be updated whenever there is a policy change in the organization. These updated courses can in turn be accessed by the employees anywhere at any time without compromising their working hours.
Delivery for global employees
This is yet another challenge faced by organizations while delivering compliance training. It is highly expensive and time consuming for organizations to conduct instructor-led training sessions for global employees.
Using e-learning, compliance training courses can be designed and delivered to local as well as global employees. With e-learning, even translation of courses is made easy, thus improving the chances of global employee engagement and understanding. Whenever a policy is updated or a new policy is published, the course can be updated by the organizations and accessed by both local and global employees in a hassle-free manner.
Let us consider a scenario where a good interactive compliance training course is developed and delivered to employees; the work of training managers is done, right? No, the work of the training managers doesn’t end with just delivering the training courses. They have to constantly monitor employee progress related to the training programs. This is where an LMS comes in and saves the day.
A recent 2015 report shows that users seem to perceive that LMSs have a positive impact including higher course completion rates (65%), cost effectiveness of training (45%), and increase in employee’s productivity (37%).
This statistic alone gives an insight into the benefits of using an LMS for tracking and monitoring employee progress.
Ensuring employees take compliance training seriously
Yet another challenge faced by organizations is creating awareness about the importance of compliance training. Compliance training generally contains a set of rules, regulations and legal policies to which the employee cannot relate to. As a result, employees do not take these compliance training courses seriously. So how can organizations create awareness about the importance of compliance training?
They can take the help of scenario-based learning. This type of learning generally includes real-life scenarios, thus helping employees relate to them. Additionally, respective statistics about compliance training failures and outcomes can be shared before the training courses. These measures can help employees understand the importance and application of compliance regulations in real life scenarios, thus increasing the chances of them taking the courses seriously.
These are a few of the challenges faced in delivering compliance training. Overcoming them using the above solutions can highly increase the chances of compliance training being more effective.