It takes various processes to run a business. It can include inventory management, accounting, human resources, customer relationship management (CRM), and many more depending on your business. Enterprise Resource Planning or ERP software integrates all these various functions into one comprehensive system, to streamline processes and improve operational efficiencies across the entire organization.
I love horses! But this blog is not about horses, it is about ERP implementation training – with a couple of horsey idioms thrown in.
Implementation of new ERP software, or upgrading an existing system can evoke mixed responses within an organization. Employers are anxious and unsure if it’s going to be another ‘failed ERP implementation’ statistic. Employees are frustrated that they will now be expected to relearn the way they perform some (or all) of their day-to-day functions. Both employers as well as employees are unhappy about the inevitable loss in productivity until everyone learns the ropes of the new or upgraded system.
Jack is a senior online course developer in a large manufacturing company. A few months ago, his company initiated the implementation of SAP, and Jack’s boss assigned him the task of developing online courses for training the company’s workforce on the enterprise software.
Think of a typical day at work. Are we working to the best of our efficiency? Though we like to believe we are, the truth is that some amount of time is wasted. Research has proven that inefficient processes, increased paperwork, and meetings are the main reasons for wasted time in an organization. Is there any way to improve organizational efficiency? Apparently, yes. According to a research conducted by Loudhouse and commissioned by Planview, most business leaders (96%) believe technology can drive organizational efficiency.
“Every problem is a gift – without problems we would not grow.”
Failure and problems teach us so much in life. So, problem-solving role play is used in many cases to teach numerous aspects. But, when you deliver training online, how can you ensure that the learners get the experience of facing real-life problems? How can you ensure they acquire the ability to solve the problems? Problem-based learning might be the answer.
According to a survey by Gartner, 55% to 75% of all ERP implementations do not provide the desired results. What could be the reason behind it? It is ineffective ERP end-user training. According to statistics, one of the challenges related to successful ERP implementations is lack of quality end-user training. It is a known fact that lack of training to end-users, will render the software application of no use to the company.
Developing an ERP end-user training curriculum is never an easy task. It involves great planning and perfect execution. Even then, the project might face failure. So, what can be a good strategy for the effective development of an ERP end-user training curriculum? I think I’ve answer for this. SAM (Successive Approximation Model), an agile iterative process is best suited for working with multiple teams. It is 3 phase iterative model that helps you develop a quick and effective ERP end-user training curriculum. Let us see what each stage involves.
Be it a real or virtual classroom, a trainer can easily recognize whether learners are able to understand the content being taught through a few subtle hints. But e-learning eliminates such possibilities and so we depend on online assessments to understand learners’ comprehension of the subject. These assessments usually consist of multiple choice questions. But do you really think questions which easily give away 25 or 50% chances of being successful can be effective enough to analyze learners’ comprehension?
One of the most common reasons for ERP software implementation failure is the lack of end-user training. It is an integral part of ERP implementation. But while many organizations underestimate the importance of end-user training, others use ineffective delivery methods. With organizations operating in different locations of the world, conducting instructor-led training can be challenging. E-learning is the best approach to implement ERP software training in today’s scenario.
Given the complexity of an ERP system and the various functions it facilitates, access to the ERP is not limited to just employees working within an organization’s premises. It is also used by remote vendors such as distributors, suppliers, and manufacturers. It is not feasible to gather them all in a single brick-and-mortar location to train on the ERP. Similarly, training them whenever you update the system is a task of gigantic proportions. So, how can you ensure your remote vendors are not deprived of continuous ERP end-user training?