In the last two decades, many manufacturing firms in the United States have expanded their operations to new, overseas markets. Globalization has truly provided American manufacturing companies new opportunities. But, with the opportunities came a few challenges. One of the major challenges faced by multinational manufacturing organizations is providing effective training to their global workforces.
Most companies use e-learning to train their people, as the online medium is flexible and cost-effective. But, can e-learning courses, developed for their American learners, be delivered “as they are” to their international staff members? Would they be effective in imparting the needed knowledge and skills? Well, the answer is NO. Manufacturing companies need to translate and localize their online courses to impart good training to their multilingual staff. Today, we will examine how various types of training programs, delivered online to the manufacturing workforce, can be more effective when delivered in the native languages of the learners.
Training on compliance aspects
Compliance training courses help organizations impart knowledge on the statutes and mandatory procedures, which are stipulated by the concerned regulatory authorities and also on various standards that are followed within the organization. Compliance training in the manufacturing sector, in most cases, is used to address these issues.
Effective safety training goes a long way in preventing accidents and other untoward incidents at the workplace. It educates the workforce on the dos and don’ts of industrial safety and provides knowledge of the safety procedures to be followed.
Translation of online courses which provide safety training is gaining significance as manufacturing companies operate units in various non-English speaking nations. Workforces in these countries can understandsafety concepts and procedures better if they are delivered in their native languages.
The American government has enacted the Foreign Corrupt Practices Act (FCPA) to deal with issues of graft. Similar legislations, such as the Bribery Act, passed by the British Parliament and the Corruption of Foreign Public Officials Act, enacted by Canada address the problem of corruption by companies. There are also international anti-corruption stipulations such as the Inter-American Convention against Corruption and the OECD’s Convention on Combating Bribery of Foreign Public Officials in International Business Transactions.
Manufacturing companies, which have a global presence, need to translate courses on anti-graft rules into the native languages of their people. This is because people understand the laws better when they are explained in their mother tongue.
Good Manufacturing Practices (GMPs)
Manufacturing companies need to adhere to prescribed GMPs. Failure to do so could result in product recall, which can cause serious financial losses and loss of reputation. Therefore, manufacturing firms leave no stone unturned to impart good training on GMPs.
Good training can be provided to manufacturing staff members on GMPs, online, in their native languages. Employees can get to the nitty-gritty of the GMPs when training is delivered in their mother tongue.
Training on products
Efficient product training is one of the key factors that contributes to the success of your products and thereby, of your company. It is important to translate product training courses into multiple languages because of these reasons.
To improve the bottom line
Sales and service personnel play a very important role in augmenting the revenues of a manufacturing company. Therefore, they need to have good training on the products of the organization. If the product training is imparted in the mother tongue of these people, they learn more efficiently and help generate more profits.
To provide product information to the members of the extended enterprise
Distributors and other channel partners need to be aware of the product features to explain its advantages to customers. Similarly, customers need to know how to use the product efficiently. As your company expands to markets in different countries, the members of your extended enterprise in these nations may not understand the features of your product if training is imparted only in English. So, it is better to translate your product training courses into the native languages of the people in your extended enterprise.
Training on manufacturing processes and quality standards
Proper training on manufacturing processes and quality standards is vital to improving the productivity of manufacturing companies. Many companies are using the online medium to impart good training on these processes to their people.
Well-designed online courses, delivered in the native languages of the people working in these firms, are very useful to impart highly effective training on manufacturing processes and quality standards. Learners who do not hail from Anglophone countries can comprehend the processes and standards better, when training is provided in their mother tongue.
Training on complex equipment
Manufacturing companies use a wide variety of highly sophisticated machines. It is very important that the staff using these pieces of machinery is trained effectively to operate the equipment efficiently.
In most cases, the machinery in manufacturing plants is operated by blue-collared people. Most of these staff members are not well-versed in English, and this is especially true in the case of workers from East Asian counties. This makes the translation of courses into their native languages critical for effective handling of the equipment.
A smooth supply chain is essential to conduct manufacturing operations in a hassle-free manner. By following well-defined SCM practices, companies can make sure that there are no breakdowns in production. Manufacturing companies need to train their people on their SCM practices. Many companies also use software tools to enhance the efficiency of their supply chains. It is essential that the workforce is trained effectively on these tools.
As American manufacturing firms enlarge their footprint in the non-English speaking world, they need to train their staff members in these regions on SCM. Good online courses, delivered in the native languages of these employees, are very useful to equip them with the needed knowledge and skills. Learners who are not proficient in English find it easy to follow SCM lessons when taught in their mother tongue.
Thus, we see that by translating e-learning courses into the languages spoken by their learners, manufacturing firms can impart better training and improve productivity. Hope you find this post interesting.