Due to the shift from a traditional training environment to a “continuous learning” environment – Classroom trainings complemented by eLearning and mLearning, the Learning management systems (LMSs) have become an indispensable part of today’s corporate training world.
Many vendor organizations are now offering quality LMS solutions with a large number of features and modules incorporated into the LMSs. This helps in catering to a broad spectrum of users. But, how many of these feature and modules are actually being utilized by the organizations?
According to a survey conducted by the eLearning Guild, one-third of the respondents were dissatisfied with their LMS. This implies that either they have failed to utilize most of its features or are dissatisfied with what have been used.
Let us have a look at a few reasons, why organizations do not fully utilize most of their LMS features, in spite of being equipped with the best LMS
1. In adequate knowledge on LMS features
Usually while selecting an LMS, the buying unit that gets involved and goes into details consists of high-level managers and the role of administrator/manager who is actually supposed to play a key role is very minimal. They are asked to provide only the user cases of his organization that can help the buying unit to make a decision.
So he will not be aware of the complete features that are available in the LMS. Only once the LMS is launched, the administrator starts exploring the features as and when the need arises.
For example, the skills and competency module is one of the most favorite and common features that administrators know nothing about, though it is quite a useful module.
2. Insufficient training provided on the features of the LMS
Many LMS vendors do not provide good training and support services. Even if they agree to conduct training, they usually plan for a crash course in which excessive information is crammed into two or three day workshops. Administrators just don’t have the chance to absorb it all and use the knowledge when they actually need it.
Even though they are provided with online support in terms of manuals and other materials, the fact that they are not properly trained remains a deterrent in capitalizing the features effectively.
3. Features seem to be very complex to the internal team
As we are all aware, it is the programmers or the techies, who actually design and work on the code of the LMS. So the actual architecture of the LMS, its navigation and how each feature works is in the hands of a Programmer, even if the inputs are provided by training professionals.
And what is very simple to a technically competent person, may seem difficult for the end user or the administrator. For example, creating or editing custom evaluation templates can be a very daunting task for an administrator because the process is usually complex and ultimately, the features are not well utilized.
All these reasons clearly state that the knowledge gap between what an LMS can do and how best the features can be used, is holding back organizations from getting the most out of their LMS.
Therefore, training a dedicated team with technical expertise having good knowledge on training domains knowledge can be of great help. And if you think it is not easy to find such team internally, then outsourcing LMS management to a dedicated team would be an ideal solution.
An LMS can do only what an LMS administrator is aware of! What do you say? Do share your thoughts.