Mobile learning is seeing increased adoption among businesses for training their employees. The reasons for this are the widespread use of mobile technology. Mobile learning:
- Help learners learn on the device of their choice
- Appeals to millennials
- Caters to the way learners want to learn – instant access to information, on-the-go, and just-in-time information
- Allows seamless learning, anytime and anywhere
Are you ready to adopt mobile learning as well? If yes, here are some top considerations you should keep in mind.
1. When Can Mobile Learning Work?
With more employees on the move, organizations are finding it increasingly difficult to implement onsite training to employees or training that requires them to access a desktop or laptop. Training can be difficult, especially in industries where there are frequent changes and content updates. It is easy to provide training and give information through mobile devices in such cases. Mobile devices allow businesses to distribute their learning quickly across employees.
Mobile devices can deliver just-in-time information or give updates on information such as product specifications or pricing details. Easy accessibility to this information boosts employee performance. For instance, a salesman with access to pricing details of the company’s product and a competitor’s product can present an attractive proposal to a potential client to close the deal.
Mobile learning promotes a sense of empowerment among employees. This provides the motivation to learn. The immediate access to knowledge and the convenience to learn anytime and anywhere makes it an informal and easier learning process. There is higher retention of knowledge because employees can access information whenever they need it and go back to it as many times as they wish. This helps in reinforcing knowledge and its better retention.
2. Look Out for Red Flags!
At times, mobile learning may simply not work for your training needs. You are best aware of your company’s and employees’ views on e-learning, so look out for these red flags before you decide to adopt mobile learning.
Your employees may not be tech-savvy to use mobile learning or have the technical infrastructure to access mobile devices. Some may be averse to the idea of accessing training when they are away from the office or they may not have the time. Such factors can make mobile learning pointless in your organization. The cost and time implications of implementing mobile learning can be expensive. If these are beyond your budget, then it makes little sense to use mobile learning.
If your business information is classified and needs to be secure, then a mobile option may be risky with chances of losing mobile devices with sensitive training information.
3. What Training Types Suit Mobile Learning?
Mobile learning can be applied to every type of learning from product and sales training to marketing, IT, and compliance. It can be used for formal or informal training, for just-in-time learning or as job-aids. But mobile learning is more effective for certain training such as sales and compliance training.
In sales training, it is crucial for salespersons to know about their products thoroughly and understand the client’s industry. When they have this knowledge they are more comfortable talking to clients and can convince them effectively to buy the product.
It is not possible to hold training sessions to update the salesperson’s knowledge on these aspects every time there is a change in the information. This is where mobile learning can come to the rescue. It enables training on-the-go; salespersons can access their mobiles for this information while waiting to meet a client or while travelling. This helps them prepare well before meeting a client.
Mobile learning can also provide bite-sized information; these pieces of information can have more impact than lengthy courses or classroom training sessions.
Mobile learning can also include game-based, social learning, videos, infographics and the like. This can lead to learner engagement, better retention and increased participation, aspects that are crucial to make compliance training successful.
4. Offer Performance Support
Mobile learning can help meet the various learning needs of employees. It can deliver learning at the point of need, especially when they need a solution to a problem or an answer to a question. Learning delivered through mobile devices can provide such performance support. This is especially useful for employees who work on the field, such as service technicians. They can pull up the required information on their mobile phones when they need it.
When employees need to recall information long after they have attended a training session, mobile learning can be used to deliver just-in-time information to learners. For instance, if they have attended a training session on a software or product and need crucial information months after attending the session, it is not possible for them to remember the information. If this information is available as a short module on their mobile devices, then they can access it at the point of need. Mobile learning can provide information at the right time and at the right place to achieve the desired results.
Today’s employees demand a seamless learning experience where they can access an online course on the desktop or laptop, recall key points on their mobile devices and take assessments and attempt quizzes on tablets. These features provide them a seamless learning experience where they can learn without the barriers of time and space. Mobile learning can meet many of your considerations and train employees, while providing flexibility, performance support, and continuity of learning.
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