Now a days learning space has progressed from an organized and formal environment into a virtual, mobile-enabled, informal and social activity based world. As a result, there is a change in demands and expectations of LMS users which has led to organizations switching their LMS. Many organizations have reasons like scalability issues, outdated features of LMS, complicated GUI functionality and lack of technical support from the vendor – to switch to a new LMS.
But typically there are 3 main reasons for LMS switching.
Outdated Features and Functionality of the Product:
Every day the LMS technology is evolving rapidly with new training delivery models, enhanced reporting features, enriched user-friendly dash boards, automated regulatory functions, and consolidation of new business functions. So, organizations naturally would want to ensure that their LMS is capable of adapting to the latest technology tools and resources so that the same can be made available to the users. Therefore, if they are using an LMS with outdated features and old functionality, they would want to switch to a new LMS that better enables them to stay up to date with the latest technology.
Vendor’s Service and Support:
Every organization needs LMS administration support from the vendor to maintain and upgrade it from time to time. Organizations expect that all LMS needs and updates are achieved with the vendor’s support. However, organizations may not have received the expected support from vendors as might have been the case initially. If they are not satisfied with the services provided by the vendor and the services do not meet their needs and challenges, organizations might be forced to look for alternatives – switching to another LMS being one of them.
Cost for Maintaining LMS – ROI:
Sometimes, too many resources, time and cost are invested for maintaining the existing LMS and that might not justify the Return On Investment. With increasing number of LMS users, cost for maintaining it and annual licensing cost also increases. Organizations expect their LMS to meet all their business needs in a cost effective manner. If the LMS maintenance cost does not justify the ROI, then it makes sense for organizations to go for a new LMS which better caters to their needs. Moreover, there are several open source technologies such as Moodle that are evolving rapidly with new features and functionalities. Organizations have options to reduce their cost of LMS implementation and benefit from free annual licensing cost and free customization services provided by such open source resources.
There may be multiple factors that prompt organizations to switch their LMS. As long as organizations understand the current and future training requirements, they will be in a better position to switch and choose the right LMS. The preferred LMS must be capable of meeting the expectations of learners, trainers and managers, and can adapt to the changing requirements of organizations. If not, organizations may choose to switch their LMS to the one that caters to their requirements.