Is your LMS helping you to manage your classroom training smoothly and saving your time? Or, is it becoming a pain to manage it through the LMS? Do you feel you are better off without an LMS? If your answer to the first question is NO and to the other questions is YES, then you might find the ideas shared in this blog useful. Read on to know more.
When managing classroom training through LMS, it requires urgent resolution for the problems faced by the participants. This greatly depends on how good the LMS is and how well the classroom training workflow settings are automated. After all, an LMS is just a tool and not a training manager. Therefore, the LMS should be set such that it helps you to manage the training quickly and accurately.
In this context, it is your LMS administrators who play an important role in creating, managing and providing support for classroom training. In some instances, managing classroom training via an LMS could create nightmares for LMS administrators.
I am an LMS administrator for one of the leading LMSs, which has approximately 16,000 users and about 14,000 classroom and eLearning trainings. I would like to share some of the cases which I think can become a problem when managing classroom trainings in an LMS.
Getting stuck in creating complex and unique classroom training structure:
It will be a challenge for an administrator to meet all the unique and complex trainer requirements. During the creation process, if administrators get stuck, they try all possible options to fix it. Not finding solution,they contact the support engineer. Support engineers will take their own time to understand and fix the problem. Sometimes,trainers need to postpone trainings due to the delay in creating and assigning the classroom training in an LMS.
In these cases, I suggest that the LMS administrator first understands the trainer’s requirements clearly and suggest what is possible and what is not possible with an alternate solution. For such kind of complex requirements, it is best to create and check first in a test environment and then show it to the trainer for approval and then implement it in the live LMS. I recommend a test environment first because sometimes it becomes impossible to fix inadvertent errors while testing and it results in sending email notifications to all LMS users causing confusion.
Users facing difficulties in registering classroom training:
Administrators receive most frequent request from the users saying that they cannot register to the classroom training. There may be many reasons for this but it becomes a big problem if users are not able to register it on time.
Possible reasons are
- User’s domain does not come under the training activity domain
- User must complete prerequisite courses to get registered
- Users do not know how to get registered.
- Manager has to approve the training request
In such cases, you should add enough information in the registration invitation email, so that users know what are the pre-requisites to be completed and how to get registered to the training. This greatly reduces the frustration of users as they are well-prepared before logging on to the LMS.
Incorrect data in the report due to missing information:
In any globally spread organization, there is more than one administrator who manages training in their region. The administrators may or may not enter all the information while creating the classroom training. Some fields are mandatory, which they fill; otherwise the system will not allow them to create the training activity. Some fields are optional, which they may not enter as they want to create the training activity as quickly as possible. As a result, incorrect information will be reflected while generating reports. Finding and filling the missing information at a later date will be very tedious work.
To avoid such a situation, I recommend reviewing all the optional fields and making all the important and nice to have fields as mandatory. It may annoy the LMS administrators, initially, when creating the training activity; but once this is done, it gives very detailed and accurate reports. One more suggestion is that you do not need to depend on the default mandatory fields available in the LMS as most of those fields are marked as mandatory by the LMS developer with a view that they work properly in the LMS database. End user is not kept in mind while designing these mandatory fields and therefore, LMS administrators need to weigh them against their specific requirements.
To summarize it, I would say that LMS administration requires lot of standard procedures to create and manage the classroom training smoothly. Customize and make the fields mandatory, which you think are more important for the reports. Inform trainers and participants about the training structure before attending the session. This ensures that the end-users as well as trainers have a smooth sailing while using the LMS.
Have you faced any frustrations while using an LMS? What have been your frustrations? Do share them here and we will try and provide some suggestions that could ensure a better experience.