E-learning course development and implementation is a complex process that involves the following tasks:
- Analyzing training needs,
- Designing storyboards based on learning objectives,
- Developing the course using various tools
- Implementing, that is, Delivering the course through appropriate media and finally
- Evaluating the training program.
Every stage is critical to the success of the initiative. However, do you as an organization have in-house competency to handle all stages with equal proficiency? It has been our experience that most organizations have employees juggling with multiple tasks to complete one or more of the above tasks.
Let me explain. One of our clients had an excellent team of instructional designers who were adept in designing storyboards for eLearning courses based on the vision and requirement of the L & D manager. However, the organization had limited capability in terms of taking the eLearning storyboard to the next level – that is, the production stage. Most of the time, their skeletal production staff is overworked and is not in a position to handle the pressing training requirements of the L & D department. In such a situation what should an L & D manager do?
- Defer training initiatives based on the schedule and workflow in production department.
- Partner with an external eLearning service provider who can do the production job so that you can meet your training deadlines.
Wouldn’t option 2 be better?
Other companies with whom we have interacted have limited staff to handle LMS administration that involves hosting training courses and assigning them to appropriate employees. The users are frustrated as their queries are unresolved leading them to abandon the course mid-way. Typically, LMS administration is not the core job responsibility of the person and he/she does multitasking leading to neglect LMS hosting and implementing activities. What would you do in such a situation?
- Hope and pray that employees take courses hosted on the LMS
- Get an outsourcing partner to manage LMS administration and take proactive measures to increase user registrations, enrollments and course completion.
I think the second option would be better because organizations spend huge amounts of money on creating courses and if they do not have takers the investment goes down the drain. CommLab has been providing such a service to one of its clients and there was be a remarkable increase in user registration of courses. More employees now take the courses and complete them on time. Most of the time, users have login issues or password issues which when left unresolved can make them abandon the idea of online learning. However, if a dedicated team addresses their issues promptly, it helps in keeping up the momentum of learning.
Your organizational structure, team proficiency and their size varies. However, the team demands for eLearning course development and deployment remain. So, the ideal way is to get your team work on stages they are proficient at and allow an outsourcing partner to fill in the gaps to ensure smooth and timely development of eLearning courses and deployment. This way you would have maximized on your strengths. Have you outsourced eLearning at any stage to maximize on the skills and ability of your team? To what extent has it expedited the process? Do share your experiences.