Asking learners to complete the online training course by sending highly motivating email notification may not be enough. To motivate the learner taking the course online, you may need to provide enough information on system requirement along with strong LMS administration support.
Do you know what frustrates the learner when taking course on the LMS? There can be many technical reasons. In this blog, let’s discuss some of the most common issues faced by learner when taking the online courses on the learning management system(LMS).
1. Browser Issue
Browser plays an important role when taking the course online. If the LMS or the course is not compatible with the latest and previous version of browsers then learners cannot view the course.
Solution: It is important that the LMS and courses should be compatible to all the standard and mostly used browsers such as Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari, etc. Of all these browsers, Internet Explorer is widely used by the corporate learners. Now Internet Explorer 11 is available, and if the LMS or the course is not compatible with IE 10 or 11 then you can ask your learners to make the browser compatible using the link below.
2. Internet Issue
This type of problem arises if the learners have very low bandwidth. They can open the LMS and launch the course, but cannot view and need to wait till the course gets loaded. They may get frustrated seeing “loading…” status and complain that the course is not working.
Solution: The size of the course should be small, so that it can be downloaded easily. You can split the course into multiple smaller modules, so that it can be downloaded quickly. You may also request the course developer to create the course in such a way that if the learner is viewing the slide 1, then the other slides should start loading in the background. This allows the learner to continue without waiting for the slides to be loaded.
3. Popup blocker
This is another common issue, which learners face while viewing the course in a pop-up window. Some browsers show warning messages and some do not. Many learners may not know what the message is and close it, without allowing the popup. This results in the course not opening.
Solution: Educate the learner to disable the popup blocker or allow the LMS site popups. You need to add instructions on how to allow popups for all the browsers in the FAQ page. You can use the following URL to know whether popup blocker is on or off.
4. Firewall restrictions
If there is any domain restriction in the firewall then the learner cannot access the LMS or the course.
Solution: Please make sure that the LMS domain is listed in the white-list. If your domain got black-listed on the Internet, then you need to contact your domain and server service provider to fix the issue.
5. Complex and Confusing LMS interface
Learners may come with a query saying that they cannot find the start/launch/view button to view the course.
Solution: The reason could be bad LMS interface design. If the course view button is not viewable, then you need to make the LMS interface user-friendly. The learner should be able to view the course within a couple of clicks. If the learner has to click too many times, he may be frustrated.
6. Flash player or other missing plugins
Some of the courses may require additional plugins such as Flash Player, Java or any other plugins. Learners cannot view the course until these missing plugins are installed on the browser.
Solution: In the course assignment notification, you can inform the learners to verify whether all the required plugins are installed on the browseror not. You can also provide the instructions to install. To detect whether the required plugin is available or not, you can ask them to check using the link below:
7. Zooming issue
Often learners open the course and see the first screen, but cannot continue to the next slide as they cannot see the navigation buttons.
Solution: If there is no problem with the course and other users using the same browsers are able to view the course and complete it, then it could be because of the zoom settings in the browser. If the learner has changed the zoom setting of the browser, by mistake or intentionally, then the navigation button available at the bottom gets hidden. The browser checker tool link shared above can be used to find the zoom level of the browser. Then, provide instructions on how to reset it.
We have more than 7 years of experience in providing LMS support, and these are some of the issues we had resolved. If you have faced any other issues, please share their details with us.