Humans are about a bunch of volatile emotions. We can carry our emotions everywhere we go – home, work, to the gym, school and even on a holiday. Isn’t that true? Most of the time, it’s with these bio-chemically generated reactions that we are at a constant tussle. The day we manage to keep them under control, under the measurable line of “acceptable,” we are happy but the day it spills over to the danger zone of “unacceptable,” it causes a turmoil within, about the rights and wrongs.
Interestingly, the reactions of one relationship in one area of our lives spill over to another and have unwelcome consequences. Unfortunately, most of us are not adept at compartmentalizing our lives well and if at all, they are definitely not air-tight.
An angry, irritated or sullen co-worker can upset you. This, in turn, might reflect in your behavior with others, thus causing a chain reaction. The co-worker’s bad mood may not be your fault; it may have to do with a family problem or some other issue which you may be unaware of. But the result of this behavior is definitely not positive. It can change the workplace atmosphere drastically and affect productivity.
To deal with uncooperative behavior, here are some sure-shot remedies:
- Give people the importance they deserve.
- Let them know that their contribution is valued and that their opinions, recommendations and advice are needed.
- Analyze the reasons for uncooperative behavior-it is an indication that something is not right, that there may be certain issues that need correction.
- The best way is to allow the situation to cool off and speak at a later time about avoiding such a scene in future.
If gossiping is an issue in your workplace, then a way to handle it could be to set up an open platform where people can be encouraged to speak their minds about different issues of concern regarding employees, rules or anything else.
Open lines of communication and approachability to people in authority are often the best way to handle difficult situations. Often, people just “need to talk”- have someone listen or express themselves. Once the reason is found, it may be easier to resolve the issue and help the person concerned.
Empathic Listening is a skill, the importance of which cannot be overemphasized. Along with listening comes a host of other observable behaviors which can help you understand the individual’s position in the situation he or she describes. One’s body language can reveal a lot. Listen without interrupting or putting your viewpoint in place to be helpful to the speaker. It also helps you understand completely what that person is going through.
Do share your thoughts on the same.
Live Webinars: Implementation of eLearning in Organizations!
Join free, live webinars that will illustrate the various aspects of eLearning design and development to make training more effective. The webinars are aimed at training and functional managers who wish to learn about how they can use and implement eLearning in their organizations.