Yesterday, when I was trying to analyze the impact of Web 2.0 on businesses, I understood how organizations harnessed its power to provide effective training. Let me share what I learnt with you all.
The right blend of Web 2.0 features such as blogs, wikis, discussion forums and so on that are useful for sharing and enhancing knowledge, with the more organized and structured methods of training such as ILT, self-paced learning, virtual classrooms, and other similar method results in the best ROI on training. This blend can provide excellent training in various aspects.
Induction of employees
A right blend of ILT and self-paced learning can provide information on the core business and philosophy of the organization. Discussions forums help answer any doubts about the organization. Specific podcasts or blogs by the leaders can be developed specially for new hires.
Training sales teams and channel partners
Virtual classrooms and ILT can prove ideal to update the sales personnel and channel partners on new campaigns and offerings. Traditional job aids can act as ready reckoners of various products. Wikis can be used to share the best sales practices. Self-paced programs help new sales and franchisee personnel learn the process effectively.
Development of IT skills
Conceptual knowledge can be imparted effectively through a combination of ILT, self-paced learning and virtual classrooms. A virtual library of technical reference manuals complements conventional job aids in enhancing on-the-job performance. These methods proved very useful for imparting effective IT training. Blogs by industry gurus help better understand the latest developments and acquire expertise. A discussion forum proves to be a useful aid for troubleshooting.
ILT and self-paced learning are very useful in training existing as well as prospective managers. Blogs and podcasts help leaders share their experiences. Virtual classrooms are widely used to impart managerial skills. Job aids help reinforce concepts learnt, while discussion forums provide necessary clarifications. Web 2.0 can be blended with more formal formats to impart effective training on quality management and churn out highly efficient project managers.
Many organizations make the best use of self-paced eLearning modules to educate customers on the benefits of the product and provide detailed instructions on their usage. Customers can find answers to their queries on discussion forums and expert blogs provide more information about the products.
Compliance and safety training
Several successful organizations have developed ILT and self-paced learning courses to train their employees on compliance and safety issues. These have proved to be very useful.
Use of LMS
Most organizations exploit the power of modern learning management systems (LMS) to facilitate effective collaborative learning. LMS can effectively integrate the features of Web 2.0, such as blogs, discussion forums and so on into training, and enable chats with instructors. These enable timely delivery of messages and make announcements. They help monitor learner groups and evaluate their progress.
The new web paradigm helps make training effective and interesting. Do you think Web2.0 can be used in other ways to impart training? Please share your experiences in the comments box below.