To engage the learner in a self paced environment, with content that deals with the process and policies, is a challenging task for any instructional designer.
We at CommLab India designed a course for training HR managers, regarding policies and process they should know and follow, while recruiting new hires.
Instructional Design approach
We used an avatar, who acts as the presenter in the course.This fictional character introduces the people involved in the HR process. It provides excitement required for the learner and thus proves to be effective, in attaining the learning objectives.The use of the avatar made the course more interesting. The avatar is like a host for an event, speaking directly to the learner.
To give you an idea on how the avatar acted as a host, I am inviting our Avatar Mr. Jones, who himself acts as the host for this blog.
My approach in the course was storytelling.We used this strategy to create an interesting experience for the learner. Here I created a character named Adams, a new HR who will perform all processes the learners should know, when recruiting a new hire. Other characters were also created, with whom Adams will have to communicate and interact, while performing the processes. The story was framed as below:
Adams, the new HR, was placed in a situation where he faces a talent crunch and to has to recruit new employees.Then I help Adam through the steps that need to be followed and the people he has to coordinate with, in order to recruit a candidate according to policies of the company.
Each step of the hiring process makes learners aware of roles and responsibilities, involved in the recruiting process. At the end of each step, I made sure that the learner would have the knowledge of the possible situations that could arise and how to resolve them.
With the help of real screenshots of the organization’s recruitment portal, I explained the stages of the recruitment process.
There were few steps, which I explained with the help of simulations. This was to give an idea to the learner of how the actual process takes place in their organization.
Instructions and Voice Narrations
There were instructions wherever needed, to make the course learner-friendly.
I added voice narrations, in a conversational style, through out the course, rather than formal statements. I am well aware that writing for the auditory learners needs to be different from writing for the visual learners, who see on-screen text. (When the learners read it, they do it at their own pace; but while listening, they don’t have that luxury). So I made the narration simple, lucid and clear, so that learners find it easy to understand.
I have put the learner through assessments during the course, as well as at the end of the course, to check the understanding of the learner and also to reinforce the learning. These were designed not only for evaluating the learners’ understanding of the concept, but also to make the course engaging and effective.I have framed the questions such that, it requires a learner to respond on key elements of knowledge, or skill being learned.It causes learner to think about information and respond, which moves him closer to accomplishing instructional goal.
This was my approach for this course. Please share your comments on the strategy.
Thank you Jones, for being our host today. Stay tuned for more interesting blogs on our CommlabIndia website.