Frontline managers need to frequently interact with employees and possess excellent technical skills. They are responsible for creating reports, enforcing rules and regulations, signing approvals etc. They should lead from the front and motivate their team members to acquire the required skills.
According to the “McKinsey Survey”, conducted in 2010, about 81% of frontline managers are dissatisfied with their own performance. This is because training programs are not tailored to the needs of front line managers.
But, what are the training needs of a typical frontline manager?
Here is an info-graphic which shares 5 training needs of frontline managers that can’t be ignored.
Hope this info-graphic is interesting. Do you wish to add to this list? Please do share.