Getting Employees to Become Experts in Your Processes – How?

Getting Employees to Become Experts in Your Processes – How?

Getting Employees to Become Experts in Your Processes - How?

Pratibha Jain, author of award winning cookery book and a dear friend was interviewing an elderly couple for a magazine. As a part of the interview, she was required to publish one of the recipes that is special to the couple. A stickler for perfection that she is, my friend usually goes through minute details about the recipe, tries it herself before even writing about it.

When this lovely elderly lady shared her recipe, Pratibha found it to be quite ordinary and wondered what is so special about it. But the husband was raving about it and praising the recipe so much that Pratibha requested the lady to make it and show it to her. That’s when Pratibha knew what was so different about the recipe.

The lady has been making the recipe for years and has developed a tried and tested process but was not conscious about it. As Pratibha observed the process of going about making the recipe, she realized the uniqueness of the recipe and why it was so special.

The key lies in the methodology, the process adopted and the sequence of steps – the ingredients being incidental!

That’s how important a process is for any activity – be it cooking or a complex manufacturing process or drug development process. The results are directly dependent on the methodology adopted.

So, if you need to ensure your employees adopt a tried and tested process that has been developed by your organization, how do you go about it? Just as the elderly lady here,

  • not all supervisors would be adept in explaining the process accurately. Similarly,
  • not all employees may be as keen observers as my friend Pratibha to note down the methodology accurately while it is being demonstrated – either in person or through videos.

Are there other options? Of course, training employees on the processes is a good option. But can a classroom type of training work in case of all processes? It may in some cases but processes are dynamic activities and visual simulations work best. So, what are the factors one should consider while designing process training programs?

The key to successful process training is to use a combination of methods to cater to different learning styles of the employees. Therefore, you need to have interactivities to cater to employees who are hands-on, you need to have visuals and animations to cater to those who are visual learners and you also need to have audio instructions for auditory learners.

A combination of all these coupled by strong instructional design is what eLearning is all about. Thrown in a few scenarios and stories and you will have an engaging learning experience ready for your employees. That’s what eLearning is all about.

What do you say? Do share your experiences on how scenarios, stories or role plays have been used to train employees on processes.

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