Technology to Enhance Employee Learning

Technology to Enhance Employee Learning

The way we do business has changed significantly with the dramatic development of technology. As employees, we need to process more information in a short period. New products and services are bombarding the market at a rapid pace. With short production cycles and product life spans, information and training is becoming obsolete within the span of a few months! L&D professionals are under pressure to impart knowledge and skills on-demand quickly and efficiently. So, how do you think we can utilize the new technological developments to foster employee learning?

Virtual Instructional-Led-Training: This is same as a typical instructional-led training but sans the traditional classroom. You take the training at the convenience of your desk without having to travel to the location where the instructor is. Participation and engagement can be facilitated by using video or teleconferencing. When on limited training budgets, these virtual ILTs can still make training happen with the same collaborative learning environment that the traditional instructor-led-training facilitates among peers.

Company Intranet: Most big corporates have an existing intranet which serves various purposes. It is used for distributing information about organizational policies and procedures, employee handbook, leave records, travel claims and so on. However, the infrastructure of the company internet could also be used for learning. If you have customized eLearning courses, these could be posted on the intranet for easy access to employees.

LCMS/ LMS: An LMS will help you to plan, deliver and manage learning modules and keep track of employees’progress and performance. Those organizations whose training and learning needs are diverse may opt for an LCMS or LMS. If your training content is dynamic, you may want to consider setting up an LCMS where you can author, manage and reuse content. With an LCMS, you may host the content from a central repository and provide access to multiple LMSs.

Webinars: Webinars (short form of web-based seminars) have become an increasing popular means of training in recent times. They have become particularly useful for product trainings, sales presentations, and online training, especially when companies do business across various geographical regions.

Online Discussions & Chat: If there is a platform where employees can share and discuss issues within the company, it could foster mutual learning. For example, an employee might have a query about a particular product feature – something that he might have come across while trying to sell the product. He could use the online forum to post the query across the network of employees. He will be benefited from the experience of a wider pool of colleagues when compared to a single email that he might have sent to a product manager or a senior colleague.

Just-in-time production led to the demand for just-in-time learning. Therefore, there rose a need to capitalize on newer technologies to hasten the learning process at tremendous speed. By adopting newer technologies, those above mentioned being just a few, organizations can keep pace with the rapid changes in the market place and stay ahead of competition.

  • You have to take into consideration how many generations of employees you have. Baby boomer and Gen Yers do not learn the same way. Having multiple technologies on hand makes it easier for every employee to learn in the best way for them.

  • Aruna Vayuvegula

    That’s so true Joe. Depending on the generation of learners we are developing our training solution for, we can use the most appropriate technology/delivery format.

  • I agree with offering diverse learning options to empower all staff, but am also a firm believer of training away from the office whenever possible (even if it is only as far as the conference room). For larger pieces of information this is the best method to ensure employees absorb and retain what they’ve learnt, also resulting in a more interesting and sociable day at the office boosting skills and morale.

  • Thanks Fiona for sharing your thoughts. Totally agree with your view that face to face meetings promote camaraderie and is required. However, it has been time and again proved that knowledge that is gained during conference programs is lost with time if not used. An online module that refreshes the knowledge gained will help employees to retain it for a longer period. Knowledge and relationships that are built between employees during these off site meetings can be nurtured when organizations provide a forum or platform that facilitate constant peer to peer interaction as well as reinforcement of what has been taught during the training programs. This is where technology can play a great role!