As you all know, scenarios are a great way to make e-learning interactive. Use scenarios when motivation to learn is low and application of concepts is important. Scenarios help in engaging your learners and reinforce the learning objectives you set for your e-learning course. Scenarios make content realistic and engaging, and this helps learn effectively. Scenarios are ideal to teach the learner a task he needs to perform at work. They work well as the learner can relate to something that he does on a day-to-day basis.
One of our clients who is into the healthcare business wanted to train their new sales reps on products. After analyzing the content, we realized that the application of concepts is more important. Based on the content, we wanted to create highly interactive (level 3) slides supporting 3 audio voices; one for a sales rep, one for a doctor and one for the narrator who will first introduce the characters to the learner. When we shared this strategy with our client, it said, “We can’t pay so much for customization. Just create a static screen.”
As learning experts, we educated our client saying that the performance of learners is more important than mere completion of the course. We advised them to spend a little amount, so that we can create level 2 interactivities for the course. We used the same audio narrator for both characters by just modulating the audio. The client agreed for this strategy, and we started developing the courses. We reinforced the learning in the following ways.
1. At the end of the course, we added a clinical application slide with a scenario in which a sales representative communicates with a doctor. We have created a few situations that sales representatives might face in a clinic. The scenario enhances the representatives’ scientific and communication skills and improves the ability to handle queries and objections.
2. We have also given the application part of each topic of the content soon after the completion of the topic.
You can make scenarios as complex or as simple as you want. It all depends on the topic you are presenting and what your learning objectives are.