Scenario-based E-learning Courses for Excellent Compliance Training

Scenario-based E-learning Courses for Excellent Compliance Training

Recently, the technical director of a leading OEM (original equipment manufacturer) asked us to create an e-learning course on the organization’s data privacy policies and procedures.

The company is committed to maintaining the highest standards of data privacy globally by training its staff and ensuring compliance to information-security norms. The organization provides data privacy training to all its employees who process personal data, on their induction and at regular intervals during their employment. The company uses a custom learning management platform to deliver key training requirements to its employees. The training has to be tracked on a learning management system to confirm that the employees have read and understood the OEM’s data privacy standards, global privacy policy statement, and manual on processing personal data.

The subject-matter expert (SME) of the firm wanted us to create an online course that:

  1. Is highly engaging and imparts effective training to help learners prevent violations of data privacy
  2. Is unique in terms of its look and feel and enables the learners to ‘connect’ easily with the learning content
  3. Can be translated easily to meet the training needs of his organization’s international workforce
  4. Can be tracked to confirm that the employees have read and understood the content 

 Developing the instructional strategy of this course was very challenging. To meet the SME’s expectations, we decided to use a scenario-based instructional approach. Scenarios go a long way in injecting life into courses on dry, boring subjects. Furthermore, they enable learners to grasp information very quickly. The SME liked the idea and provided us with the following topics to cover in the online course.

  1. Importance of using passwords for employee data files while sending emails
  2. Precautions to be taken while using portable drives
  3. Any paper documents that contains sensitive information has to be locked and secured,
  4. Encryption of laptops and their protection
  5. Importance of keeping computers secure by locking them before leaving the desk

After conducting a comprehensive analysis of the topics, we finalized a few scenarios and created several questions for each scenario. We got the scenarios and questions approved by the SME in order to avoid rework.

We took some important points from the manuals, which had to be highlighted in the course. We then developed the introductory screens which appear before the actual scenarios with questions.

Our team then started giving life to the scenarios by creating and animating cartoon characters with a narrative story. To provide the look and feel that helps the learners connect with the course immediately, our visual designers created an office environment which was similar to their organization where the characters interacts each other in the scenarios.To make this happen we should have access to the local company which is not that easy and takes more time in travelling. To overcome this problem, we requested the SME to provide us with some pictures of the learners’ workplace. As soon as we had these pictures, we converted them into the 2D format and integrated them into the scenarios.

Finally, to confirm that the learners comprehended the content effectively, we created an acknowledgement page at the end of the online course. By clicking it, the completion criteria will be met and tracked on the learning management system.

We had a wonderful time working on this e-learning course and received a positive response from the learners who told us that it was fun-filled and very interesting.

Hope you find this post interesting. How do you use scenarios in online training programs? We’d love to know.

Instructional Design Strategies to design Engaging E-learning Courses