It is common knowledge that Conflicts Of Interest (COI) compliance is a major concern for most organizations. This is because having multiple interests, be it financial or otherwise, could possibly corrupt the motivation of an employee or even the organization. At the same time, it is not easy to train your employees on COI rules and regulations. COI training has to include examples and case studies for your employees to clearly know what comes under COI and what doesn’t. This is where scenarios come in. Scenarios can depict a fictional or a real life example, urge your employees to participate in it, apply the knowledge in their workplace and retain it.
Let us look at some COI compliance areas in which scenario-based learning can be effective.
Assisting a competitor
Various interactive scenarios can be used to depict this COI using a storyline that resonates with your employees. For instance, a scenario depicting an employee and the organization’s competitors can be taken. In this scenario, various test cases can be shown. In one test case, an employee assists the competitor knowingly, for his personal benefits. In one test case, another employee is shown forgetting to take consent before working for a competitor. Such test cases can be shown and your employees asked to choose the right way to proceed in the form of multiple choice questions. Choosing the right or wrong answer will give them the relevant feedback, helping them understand the COI policies in depth.
It is challenging to make your employees take information-based courses seriously. On the other hand, performance-based courses are well received as they provide your employees an incentive to compete and perform better than their peers. This is yet another reason why scenario-based learning is ideal for imparting COI compliance training. How? Incorporating scenarios will help your employees visualize the situation and delve into the story, thus eliminating boredom from your courses. To add more incentives, you could always take your courses to the next level by giving badges for the right answers. This will motivate them to perform better.
Personal Financial Interests
Rather than giving them a set of rules to remember, this COI can be well depicted with the use of scenario-based learning. For instance, a scenario with an employee working for company A can be depicted. The employee’s immediate family member has financial interests in a competing organization or any other organization engaged in business with company A. Your employees taking the course can be asked to choose if the person in the scenario is violating any compliance rule or not.
Relevant feedback at the end of the scenario can help reinforce knowledge, thus increasing retention. As your employees visualize themselves while going through the scenario, the chances of them applying the same when such a situation materializes in their workplace are high.
Based on your organization’s needs, various other COI compliance courses can be designed and implemented. For example a scenario can depict an employee finding his superior officer violating the COI rules. At the end, employees can be given instructions on what to do in such situations.
Scenario-based learning helps removing boredom from information-based courses, providing employees an incentive to learn and help them retain and apply the knowledge in their workplace.