Most of the organizations that implement SAP are global companies having their presence in nearly every part of the world – having multiple SBUs and Divisions. When a decision to implement SAP is taken by an organization, it impacts three major elements – People, Technology and Process.
Senior leaders have a vision to optimize and reduce cost by standardizing processes and use highly advanced technology to improve performance. The major hurdle in implementing SAP in organizations is acceptance from people who need to adapt to these processes and work on the software platform.
Here’s where all the problems come from. People are happy the way they are and they want to know why they need to change, and what is wrong with the present processes. And they are not comfortable with the huge software application. They are also worried and apprehensive about what is going to happen to them because of the newly changed process.
Here are some change management tips for smooth SAP rollout across the organization.
- Communication is the Key: Senior leadership team should invest its time in communicating the big picture, the vision behind the decision. A quick 5 min video from the CEO will help people align to the organizational vision.
- Workshops should be conducted to get the teams involvement. These will help them understand the key concepts, processes and high level benefits of the system.
- Byte Size Learning: Online byte size modules must be developed each of which will help understand a key concept and process. This will be an easy learning byte fall back always available when needed.
- Software Simulations: The byte size learning modules should be supported by Watch, Try, Do simulations. This creates awareness of the software and also gives an opportunity to experience it in a simulated, risk free environment.
So, how do you ensure that your SAP implementation team gets a good understanding of the whole process for successful execution and completion of the project? Which training methodology will you choose? How do you design your training programs? Does your training have the right blend of the three key aspects – knowledge, skills, and attitude?