Once an e-learning project is assigned to us, right from the kickoff meeting, we insist on providing a quality product to our customers. So what exactly do we mean by quality of the e-learning project? How can we evaluate whether it is a quality product or not? Many are under the false impression that delivering an error-free product is giving a quality product to the customer. However, the quality of a product is not just ensuring that it is error free but also ensuring that it meets the client’s requirements.
There is no meaning in saying that we provided a quality product, if it does not meet the client’s requirements. If the product has not met the client’s requirements it cannot be considered a quality product at all. For example, let us assume that a customer approaches us with a requirement saying that the course should look simple; we, however, use our knowledge and prepare a very high-level course, and get satisfied with the thought that we have done a great job. But as far as the client is concerned the job that we did is not acceptable because he only needed a simple course. The target group comprises not so highly educated people and that is why the client wanted a simple course. So the only way to achieve quality is by meeting the client requirements to the dot.
There are three factors that help maintain the quality of a course; they are time, cost, and scope. It is also called an Iron Triangle as shown below:
If there is a change in any of these factors, it will affect the quality of the project.
- If the scope of a project changes, that is, it either gets increased or decreased, then surely it will impact both time and cost. If there are no such impacts, then quality has been compromised for sure. You can see from the below images that if the scope increases then there is surely an impact on both time and cost to make the triangle balancing.
- If the time is reduced, we may add more resources to get the job done but this might increase the cost of productivity and decrease consistency in work, which will ultimately affect the quality. This also leads to a negative financial impact.
From the above examples, we conclude that to achieve quality for any given e-learning project, the three components of the Iron Triangle should be balanced.