The success of big organizations across the globe, to a large extent, is because of the individuals who are at the helm of its affairs. Our perception of the organization is shaped by the individuals who run it. So, what are those qualities that these managers possess that make them so successful and popular? Success depends on the way managers elicit cooperation from their colleagues and handle specific situations. Though it is rather difficult to generalize, there are a few managerial qualities that are said to have a positive impact on organizations as a whole and team members in particular.
A manager needs to have both “hard” and “soft” skills to be successful in his/ her role.
Let’s take a look at a few hard skills in this post (we will look at soft skills in the next post):
1. Domain (Functional) Knowledge: A successful manager needs to have thorough knowledge of the discipline in which she/ he is working. She/ he need not be a specialist with technical skills, but must have general, overall knoweldge and should be able to add functional value to the team when required.
2. Organization Structure (Systems) Knowledge: A successful manager needs to consider various factors impacting the entire organization. He needs to possess sound knowledge of organizational processes so that he can ably lead his team for effective results. A successful manager can finetune his resources, people, strategies, money etc, if he has sound knowledge of systems.
3. Planning Knowledge: Proper planning helps organizations achieve their objectives smoothly without undue pressure on employees. By crafting a “realistic plan”, a successful manager guides his employees to take the best path in line with the mission and vision of the organization. He also educates them of the strategic intent and the business processes that need to be implemented for the purpose.
4. Customer Knowledge: A successful manager always takes a customer-centric approach, understanding the needs of the customers and trying to fulfill them by aligning his products or services accordingly. This automatically ensures loyalty and trust, thereby resulting in a long-term relationship with the customer.
5. Performance Measurement: Growth is important to an organization but it can be consistent only when quality is given due importance. The manager is responsible for ensuring that the organization follows stipulated standards in their processes and products and thereby increase their credibility.
6. Accustomed to Changes: With the business environment being so dynamic, change has become an ongoing feature in an organization. A successful manager would be able to adapt to the changing needs of the organization. He would also effectively communicate the need for the change and its benefits among his team members.
You cannot attain all the desirable qualities overnight. But what is essential, is the willingness and inclination to develop them through learning and observing. Successful managers are remembered long after they leave the organizations. It is their persistence and dedication that help them leave such a legacy behind them.