Providing product training to customers enables them to get the most from their investment, especially when it comes to basic troubleshooting skills. Wikipedia defines troubleshooting as involving a form of problem solving, often applied to failed products or processes. It is a logical, systematic search for the source of a problem so that it can be solved, and so the product or process can be made operational again.
If customers are given product trainings that also trains customers on basic troubleshooting, they will be able to troubleshoot on their own when faced with a particular problem.
- a) Irrespective of the nature of the product, due to its constant usage, at some point of time it may have a breakdown. Be it a machinery breakdown or a software problem, it will hinder work activity. Product trainings can be handy in such situations for the customer. With adequate knowledge, the customer will be in a position to assess the gravity of the problem and judge if he can rectify it on his own without expert intervention.
- b) Effective product training preempts possible problems that may occur if equipment is not handled properly. This information will help minimize mishandling and ensure a longer product lifetime.
- c) Product trainings help to give overall knowledge of the product wherein the customers are informed about the user manual and the accessories provided with a particular product. Without proper training, this information is often overlooked and optimum usage of the product is not achieved.
- d) Providing basic product training will help the customer to troubleshoot quickly, saving him money and time. The customer saves time by repairing the product himself quickly without waiting for the service engineer. He also can save money that he would have incurred as service charges had the company personnel attended to the problem.
Product training also gives the customer the required confidence while using the product as he receives comprehensive information about all its features and functionality. This also helps him maximize the potential of the product for his benefit.
Product training containing information on troubleshooting can help customers diagnose a problem and assess the gravity of the issue. This in turn can help them judge if they can troubleshoot on their own or call upon an expert to resolve the issue. What do you think? Do share your views on the same.