Having a technical problem? Are your customers angry with you? Problems are common in every individual’s life. There are different ways of resolving any problem or issue. Given below are my five tools which spell success.
Understand the Problem Completely
- Understanding the problem at hand is the most important part of solving any issue.
- Have the ability to physically see the problem by setting up the same configuration.
- Ask questions to understand the problem better.
- Ask the concerned person to approve your efforts.
- The best way is to trace the activities one by one until you reach the problem.
- Do not start fixing the issue after understanding only a part of the problem. A complete understanding of the problem is critical to finding the precise solution.
A problem well-stated is a problem half-solved.
Be confident and Motivate Yourself
- Be confident by telling yourself that “Nothing is Impossible.”
- If there is a problem, there must be a solution.
Every problem has in it the seeds of its own solution.
-Norman Vincent Peale
- Before starting to implement the solution, find several options from previous experience.
- Search for similar kind of problems in online forums.
Execute Your Options
- Take a back-up of the original version of the problem and possible solution before trying out any option.
- Always make sure that it does not have any side-effect. Sometimes, it will solve the present problem but it may also give rise to other new problems.
- Do not spend much time on those options which are not feasible. Try the same option again from the start, using the original version.
- If you still do not find a solution, stop and try another option.
- Test out the problem thoroughly for side-effects.
- Test it in the same configuration of the problem.
I used these five simple steps to get a breakthrough while working with e-learning software – whether Flash or Authoring tools like Articulate, Lectora or Captivate or any LMS-related issues. I have been quite successful in getting breakthroughs in SCORM and launching courses in various LMS’ and also creating effective learning experiences using Flash.
Please feel free to add your valuable and practical suggestions to this list.