Dear CommLab India: Our Online Training Isn’t Yielding Desired Results – Please Help.

Dear CommLab: Our Online Training Isn’t Yielding Desired Results. Please Help.

Here is the question I received from one of my clients.

Dear CommLab,

Being a 15-year-old company in the manufacturing industry, we want our standards to be top notch – be it for our customers or vendors. We noticed that payments to our vendors are not being made on time. One of the reasons for this could be that the concerned teams don’t have a complete idea on how to do it.

Hence, we started training our staff using the online mode. We converted classroom training PowerPoint presentations into eLearning modules. Unfortunately, it is not yielding the desired results; our helpdesk team still receives lot of calls/emails asking for assistance. Can you help us in crossing this barrier?


Dear John,

Sorry to hear that you are in this tough spot.

I’m glad that you are still optimistic that this issue can be handled and thank you for contacting us.

The first point I would like to make is that PowerPoint presentations with audio cannot be considered eLearning courses. E-learning is much more than PowerPoint presentations.

E-learning courses are created on the basis of adult learning principles. It clearly states how the learners are going to benefit from the course and how it would help them in solving their problems.

On the other hand, a PowerPoint presentation only presents information and because instructional design principles are not applied in its development, it makes the PPT unsuitable for training your workforce in a self-paced learning environment.

E-learning courses are developed using strong instructional strategies. Let’s take a look at some of the elements that constitute Instructional Strategy:

  • Gaining Learners’ Attention
  • Informing Learners of the Objectives
  • Stimulating Recall of Prerequisite Learning
  • Making Learners to Practice
  • Providing Feedback
  • Assessing Performance

Here is the list of our recommendations to redesign your online training material.

  • Start the course with ice breaker questions because it helps in gaining learners’ attention even at the start.
  • Include learning objectives to make the learner aware of what they are going to learn in the course. This will motivate the learner to take on the course.
  • You can have an avatar in the course, which acts as a guide and takes the learners throughout the course (just as an instructor in the classroom).
  • At the end of every unit, you can include formative assessments. Provide immediate feedback so that in case the learner is off track, he can immediately correct himself.
  • Create a simulation on the “steps required to perform in order to make the payment”. First show all the steps to the learner and then provide an opportunity to practice.
  • Finally, showcase all the key points of the course in the summary slide. This will serve as a good recap of what has been taught.
  • Include summative assessment at the end of the course to know to what extent the learning goals have been met.

Hope this information was helpful to you.

CommLab India

View Presentation On Best Ways To Retain Everything You Learn