It is well known that telecommunications is one of the most vital sectors. According to a report by Infonetics Research, telecom operators generated approximately $2 trillion in revenues, globally, in 2013.
Telecom companies have realized that the customer needs to be trained on the products offered by the firms because providing good customer service is the ultimate goal of any industry. The telecom industry comprises of employees from different educational and socio-economic backgrounds. So, it is very essential to develop an eLearning course according to the learner’s profile.
But, how could you impart excellent online training to the personnel of telecom firms?
Well, here is an info-graphic which explains how eLearning courses can be delivered effectively to train the staff of telecom firms.
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