Typical Learner Reactions to eLearning

Typical Learner Reactions to eLearning

Typical Learner Reactions to eLearning

Before we begin, let’s make certain assumptions about your organization. Let’s assume that your organization has a relatively mature training function and makes investments into employee development. Let’s also assume that it has well developed training initiatives such as:

  • On the job training
  • ILT courses
  • And sponsorships for training events

And now, your organization is planning to implement eLearning solutions to strengthen your training capability. But before you enter, employees typically have concerns around eLearning – here are a few reactions.

  • Will it work for me? Will I really be able to learn anything on a computer?
  • What’s in it for me?
  • I don’t care much for these fads. What is eLearning anyway?
  • The only training that works for me is classroom training, with an instructor guiding me through
  • Why should I take it up?
  • You can’t teach an old dog new tricks.

Learners not exposed to eLearning usually prefer to stick to classroom training. A few of their reactions could also be based on their fears and apprehensions around this new mode of delivery of training. Here are a few more reactions:

  • How on earth will I make time for this? My job takes up every minute. And even if I do, will management acknowledge it?
  • Help! I don’t have what it takes to be a self-directed learner
  • Am I going to be thrown in at the deep end? Is there anyone out there who can help me get used to this stuff?
  • I’m not tech-savvy. And my everyday job doesn’t even demand it. So how am I supposed to cope?
  • I don’t have internet connectivity at home. And why should I?

So, how best would you address each of these concerns with the most appropriate marketing or promotional strategy?

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  • Jie Yin

    It’s really a hard situation to handle. Though we have wonderful eLearning courses online for employees to learn anytime, there are little employees will learn online unless the coures are required.

    I think if an employee is not a self-learner, it’s really difficult to make him learn by himself, especially eLearning is a new way. So maybe we can update the training policy like if someone is going to apply for classroom training, the employee should at least complete 1 related eLearning courses beforehand. Thus, the employee will have a general knowledge first and we also encourage the employee to get used to this new way.

  • I’ll agree with you whole heartedly.

    We train literate, semi-literate and illiterate. We have found that it’s not the training that they fear but the use of a computer and the fact that they are now not being spoon feed by a trainer. The training has been put in their hands so to speak no more hand holding.

    There is also the problem of feedback from a trainer which a computer has only a limited ability to give. Content is also an issue sometimes , learners believing the content inaccurate. Age plays a factor the younger generations taking to elearning more readily. Language can be a issue.

    We circumvented some of the issues by using voting systems and a projector with a PC.

    Even for the client as a whole it’s a learning curve they come up with all sorts of suggestion. The factor we stress the most is elearning is not the be all and end all of training but just a tool in their training arsenal. So there is a lot of consultation before they get going.

    Nick Smuts
    South Africa.