Customer service is vital to any business that wants to achieve a sustained, profitable growth as the customers are the only source of profits for organizations. So whichever industry you represent and whatever your products are, you need to think of delivering the best customer service that can result in customer delight.
And one sure shot way to deliver the best customer service is training your employees on customer service etiquettes. Training plays a crucial role in imparting the key skills required to provide customer service and training via eLearning gives you an option to design customized courses specific to your customer needs.
Here is an infographic that presents some statistics which tells us how important is Customer Service Training and how does it actually help your employees to deliver their best. These are some of my insights, Please do share your thoughts on the same.