Before we begin, let us look at the big question — What does “Just-in-Time (JIT) Learning” mean?
Just-in-time (JIT) learning systems deliver training to employees when and where they need it.
Mobile devices are excellent tools to provide just-in-time information or learning. Learners can access relevant information whenever they need it and can use this information as a reference when in doubt and for making the right decisions.
Let’s see a few instructional design strategies for just-in-time learning through the mobile.
1. Short learning modules with 6 to 7 screens
If we take an example of product training, for any product manager, bite-sized learning modules with 6 to 7 screens provide just-in-time information on products can be fulfilled through the aid of mobile learning. This learning can be provided in many ways. It can be a demo of the product, a module containing the product portfolio, an information nugget listing the troubleshooting steps or a ‘course’ on assembling procedures. The product manager can improve the sales of the product with this knowledge and ensure better customer satisfaction.
2. Short videos
Videos are great tools to facilitate learning, and they help in retaining learners’ attention. For providing a safe workplace, companies such as in electronics, machinery, or chemical industries need to follow the regulatory guidelines. Safety training to employees through mobile devices at the workplace helps reinforce safety practices at the workplace, and a short video can motivate and engage them because they can get a `first-hand feel’ of safety operations, and this will help them to do their job better. In the manufacturing industry, JIT information can also be presented as a short video containing a checklist, and this can ensure safety at the workplace by reducing accidents.
We can use podcasts to provide JIT information on products. Consider this scenario.
A salesman has been trained on various products in the product line. But, he is asked to sell just a few products in the product line. While interacting with a customer, he fails to recollect the details that were shared during training and opens his smart-phone to access a podcast on the products. He gets the information he needs and convinces the customer to buy his product.
Ideally, a podcast should have a span of 3 to 5 minutes. Podcasts are good tools to help sales people refresh their knowledge quickly and perform better.
Assessments can be used to test the knowledge gained by the learner from a training program and also evaluate the training program itself. For example, after the completion of a classroom training program, we can use mobile devices effectively to measure the knowledge gained by employees from the training program. Personnel can take assessments online on their mobile devices, and this could be made mandatory for certification. Assessments can be in the form of quizzes, games or puzzles that are no longer than 5-7 minutes. It’s very important to provide immediate feedback to learners.
5. Push messages with emojis
One of the instructional strategies is the use of emojis. For example, sales associates spend most of their time on the field. Mobile devices can be used to provide important market and industry updates and updates that are relevant and important for a sales-person on the field. We can send push messages containing product updates to sales people with emojis. If we send only text, it may not be effective. So, it is better to add emojis to the message to make it message more effective. This can boost the morale of sales people.
Hope you find this blog informative. Do share your views.