Process Training involves training all stakeholders about key processes that are crucial for an organization to deliver business objectives or outputs. A process constitutes a set of procedures. The process defines what needs to be done, and the procedure elaborates on how the activities defined by the process need to be performed.
It provides a structured methodology where the learners get a visual overview of the organization workflow, as well as key performance indicators and measures to be taken to ensure quality of products or services.
Organizations develop their own set of processes for each department such as sales, finance, supply chain, HR and so on for the efficient use of time and manpower. Often it is seen that reduced growth in an organization is due to complicated and needless processes. A system that was relevant a few years back may not be required today. Therefore, organizations revisit their processes from time to time to remove redundant practices through business process re-engineering.
Process Training is required in organization for three main reasons:
Streamlining operations: Organizations define processes to provide the most efficient and cost-effective system of doing business. It is not adequate for the system to be in place; employees need to know the system so that they understand the importance of following the process and adhering to it at all times. Training employees about processes ensures a smooth workflow, thereby increasing productivity which in turn results in financial benefits. By knowing about set processes and safety parameters, employees ensure not just their safety but also that of company assets, allowing for smooth flow of operations.
Continued growth: Organizations need to revisit their processes from time to time to ensure that they are in line with organizational objectives and goals. Redundant processes or procedures, systems or practices need to be done away with and replaced by new processes to ensure continued growth for the organization. Similarly, at an individual level, employees enter an organization with certain skills. Process training helps them align those skill-sets to the needs of the organization. They also get an overview of their role in the entire process and how they contribute to the whole system. This in turn helps them grow at an individual level.
Increased effectiveness: Process training helps organizations to ensure that employees understand the in-built systems, checks and balances at each level and are aware of their individual responsibilities. Business process management involves tracking and monitoring company’s resources. Employees, who follow the best practices as taught to them during the training program, ensure minimizing errors and wastage and achieve operational efficiency. Thus, the training helps in bringing together all the people involved in the process to enhance their knowledge levels for higher productivity.
Training employees on processes will help them improve their efficiency by reducing ambiguity about tasks that need to be performed, as well as roles and responsibilities. It also ensures increased process optimization where employees follow standard procedures enterprise-wide.