When most of us think about product training, we tend to think about the training programs provided for sales people to stay ahead of competitors. But, this type of training is given not only to sales people, but also to other audiences who need product training. Firstly, it should be provided to technicians to equip them with knowledge of every part of a product and its working. This helps them provide better service and ensure customer satisfaction. Another important audience who should be trained on your products is customers. A good training program provides the basic knowledge of your products, their usage and benefits, which goes a long way in building loyal customers.
But, we all know that product training doesn’t end once you provide training to all of them. To be successful, you have to make sure that it is effective, engaging and provided “in sync” with product launches. Increased competition and rapid proliferation of products are dramatically altering the corporate landscape.
But, does classroom training help you in overcoming these challenges in product training? Well, you might end up with less attendees, as sales people spend most of their time in meeting prospects. It is difficult to gather them for every new product launch. So, how do you overcome these challenges? How does technology help you cross these hurdles in product training?
To provide you with the answers, we’ve created the following presentation. Flip through it to learn how to develop your own successful online product training course.
Hope you find it useful. Please do share your views.