How to Handle Feedback from Multiple E-learning Stakeholders

How to Handle Feedback from Multiple E-learning Stakeholders

How to Handle Feedback from Multiple E-learning Stakeholders

In the process of finalizing an eLearning course, the developers of an eLearning course and stakeholders need to work hand in hand. During this process, one of the most important steps is the implementation of feedback from the client. Many times, there are several stakeholders whose feedback need be implemented. What will you do when there are 5 stakeholders and you need to handle all of them carefully to successfully accomplish your project? Here, in this blog, I am going to suggest a few things, which help you handle feedback very easily, and without any pressure.

1. Using change logs: Once the course is sent to the stakeholders, it is always advisable to prepare a change log, in an MS-Excel sheet, which consists of each screen number in a separate row. Each of the stakeholders will have his own column to give feedback. When the circulation of this excel sheet is done in sequence passing from one stakeholder to the other, what happens is that the second stakeholder can see the feedback given by the first on a particular screen and can give his own. This helps save time and avoid ‘double feedback’ from any of them.

2. Having a call with all stakeholders: Having a call with all the stakeholders at the same time is a bit challenging, because of differences in time zones. But then, having a call with a client, which can be in the form of a video or tele conference, will help you to note the feedback from all of them in a spreadsheet. This will help save time and clear many different effects like animation or audio or any other feedbacks.

3. Considering one of the stakeholders as a point of contact: If the above two things don’t work, the simplest solution is to consider any one of the stakeholders as a point of contact from whom we can receive the feedback. The stakeholder will collect the feedback from all others and add his own feedback and send it to the developer of the course. When the stakeholder gives his feedback, he can also review the feedback given by all other stakeholders and avoid double feedback. This type of arrangements should be discussed at the starting point of the eLearning project, so that there is no confusion or loss of time.

The above suggestions are useful to avoid frustration or pressure of handling many feedbacks. This will save time and money, avoid rework and prevent delays in project submissions. If there any other ways to help handle the feedback from multiple stakeholders of an eLearning course, please do share them with us.

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